Customer Experience Representative
hace 4 semanas
**About AvantStay**
AvantStay is a leading provider of unique group travel experiences. Our company has established itself as a tech-enabled hospitality brand, setting a new standard for group experiences in the $100+ billion dollar STR industry.
**Job Summary**
We are seeking a highly skilled Customer Experience Agent to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional guest experiences from initial inquiry to the end of their stay.
**Key Responsibilities**
- Talk to escalated guests and troubleshoot guest issues, providing timely and effective solutions.
- Make reservations for customers based on their specific requirements and budgetary allowances.
- Respond to guest messages promptly and personally, adhering to our strict SLA to establish a welcoming relationship.
- Support field operation teams in maintaining a consistent guest experience.
- Keep relevant systems updated with customer information and property details.
- Provide knowledgeable and accurate information regarding AvantStay properties and policies.
- Build and maintain positive relationships with field operators and local vendors.
- Provide the highest level of customer support to all current and future guests.
**Requirements**
- Fluency in English is required; bilingual in Spanish is a plus.
- 1+ year in customer service and/or concierge experience required.
- Strong communication skills and close attention to detail.
- Positive, enthusiastic, and passionate about providing great customer service to our guests.
- Ability to understand and convey both business issues and technical concepts.
- Reliable, with a strong understanding of team dynamics.
- Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines.
- Background in real estate and/or short-term rentals (preferred).
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