Customer Experience Representative

hace 4 semanas


Xico, México Avantstay A tiempo completo

**About AvantStay**

AvantStay is a leading provider of unique group travel experiences. Our company has established itself as a tech-enabled hospitality brand, setting a new standard for group experiences in the $100+ billion dollar STR industry.

**Job Summary**

We are seeking a highly skilled Customer Experience Agent to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional guest experiences from initial inquiry to the end of their stay.

**Key Responsibilities**

  • Talk to escalated guests and troubleshoot guest issues, providing timely and effective solutions.
  • Make reservations for customers based on their specific requirements and budgetary allowances.
  • Respond to guest messages promptly and personally, adhering to our strict SLA to establish a welcoming relationship.
  • Support field operation teams in maintaining a consistent guest experience.
  • Keep relevant systems updated with customer information and property details.
  • Provide knowledgeable and accurate information regarding AvantStay properties and policies.
  • Build and maintain positive relationships with field operators and local vendors.
  • Provide the highest level of customer support to all current and future guests.

**Requirements**

  • Fluency in English is required; bilingual in Spanish is a plus.
  • 1+ year in customer service and/or concierge experience required.
  • Strong communication skills and close attention to detail.
  • Positive, enthusiastic, and passionate about providing great customer service to our guests.
  • Ability to understand and convey both business issues and technical concepts.
  • Reliable, with a strong understanding of team dynamics.
  • Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines.
  • Background in real estate and/or short-term rentals (preferred).


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