North America CDM-FCM Partner Support Specialist

hace 2 semanas


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo
Job Summary

We are seeking a highly skilled Operational Business Partner to join our team at Hewlett Packard. As a key member of our CDM-FCM team, you will be responsible for managing the operational business relationship with partners on data reporting and financial claims processes.

Key Responsibilities
  • Manage the operational business relationship with partners, ensuring seamless data reporting and financial claims processes.
  • Conduct and review complex operational analysis to identify areas for improvement.
  • Act as a point of escalation and collaborate with other functions to resolve operational issues of medium to high complexity.
  • Represent partner needs and provide business requirements to projects of moderate to high complexity.
  • Prepare and run operational performance reviews with partners and support improvement plans.
  • Consult and advise on operational matters of medium complexity to internal stakeholders at peer levels and above.
  • Proactively communicate operational process changes to partners and internal clients, supporting the implementation phase.
Requirements
  • First-level university degree or equivalent experience; may have advanced university degree.
  • Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement, or financial management.
  • Typically 1-2 years of experience supporting large accounts.
  • Excellent communication skills (written, verbal, presentation); mastery in English and local language as well as other languages as required.
  • Developing consulting, negotiation, and influence skills.
  • Solid understanding of core HP businesses and the revenue cycle.
  • Superior research and analytical skills.
  • Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
  • Demonstrated project management skills such as planning, execution, and implementation.
  • Proven ability to collaborate and network with other groups and functions to reach business objectives.
  • Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above.
  • Basic financial and business acumen.
  • Ability to identify and implement customer-specific process improvements.


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