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About EcoVadis
EcoVadis is a leading provider of business sustainability ratings, with a mission to guide companies towards a sustainable world. Our solutions are backed by an international team of experts and powerful technology, analyzing data and building sustainability scorecards that give companies actionable insights into their environmental, social, and ethical risks.
Job Summary
We are seeking a Customer Care Associate to take ownership of our customers' experience and provide high-touch assistance to their questions and concerns. As a trusted advisor, you will have the power to influence by being the eyes, ears, and voice of our company, on the front lines of the EcoVadis mission.
Key Responsibilities
- Engage with customers to assist in the customer support process, providing exceptional service and ensuring customer satisfaction.
- Conduct research to clarify and validate companies' registered information, such as legal entity, business activity, and scope of operations.
- Input company information into our suppliers' database using country company registers and online databases.
- Respond to customer queries via email and contact internal and external stakeholders to gather more information when required.
- Contribute to the development and enhancement of our qualification process.
- Participate in collaborative initiatives with other teams within the organization, such as supplier engagement, live news research, and engagement.
Requirements
- Fluency in English is a must.
- High proficiency in Portuguese and Spanish language required.
- At least 1 year of experience in a customer service/support role, preferably with international exposure.
- Bachelor's Degree completed.
- Able to multitask and prioritize based on business/customer needs.
- Salesforce and/or Zendesk experience a plus.
- An excellent level of computer literacy, especially using MS Excel, Word, and other desktop tools.
- Customer and quality-oriented attitude.
- Strong analytical and problem-solving skills.
Additional Information
- Hybrid work arrangement, with 4 days a month in office.
- Contract length: 1 year.
