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Customer Service Representative

hace 2 meses

Mérida, Yucatán, México First Advantage A tiempo completo

**Job Summary**

First Advantage is seeking a highly skilled customer service professional to drive customer satisfaction and deliver exceptional service in our Mexico office. The ideal candidate will possess a customer-first mindset and a passion for delivering high-quality service in every customer interaction.

**Key Responsibilities:**

  • Manage inbound customer communications to address customer questions, requests, and issues.
  • Consult with customers on how to successfully leverage our products and services based on their unique needs.
  • Maintain extensive product knowledge to ensure accurate and up-to-date information is provided to customers.
  • Track interactions in our CRM system to facilitate cross-functional awareness and relationship development.

**Requirements:**

  • Availability to work on a rotating schedule.
  • Proficiency in English or Portuguese.
  • 1-2 years of proven experience in supporting client success.
  • Excellent written and verbal communication skills.
  • Ability to address complaints and issues with effective solutions and a positive attitude.

**What We Offer:**

  • Hybrid working mode.
  • Law benefits plus salary.