Technical Support Specialist

hace 1 mes


León de los Aldama, Guanajuato, México Ericsson A tiempo completo

**Company Overview:**

Ericsson is a global leader in the telecommunications industry, dedicated to shaping the future of communication technology. As a Technical Support Specialist, you will be part of a diverse team of innovators driving progress and innovation.

**Salary:** The estimated annual salary for this position is around $60,000 - $80,000, depending on your location and experience.

**Job Description:**

In this role, you will provide comprehensive technical assistance for Information and Communication Technology (ICT) systems, including software and hardware components. Your responsibilities will include:

  • Developing comprehensive training manuals and formulating other essential technical documents;
  • Efficiently responding to queries through phone calls, instant messaging, or web tickets;
  • Facilitating logging of tickets for incidents and service requests on behalf of IT users;
  • Conducting technical training for IT users.

**Required Skills and Qualifications:**

To succeed in this role, you should have:

  • IT Support experience;
  • Computer Maintenance skills;
  • Proficiency in Microsoft Windows;
  • Asset Management knowledge;
  • Strong computing skills;
  • Hardware Support expertise;
  • Performance Tuning abilities;
  • Microsoft Office skills;
  • A degree in computer science or a related field; and
  • A good command of English.

**Benefits:**

As an Ericsson employee, you will enjoy a range of benefits, including professional growth opportunities, competitive compensation, and a dynamic work environment.



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