Technical Support Specialist
hace 1 mes
**Company Overview:**
Ericsson is a global leader in the telecommunications industry, dedicated to shaping the future of communication technology. As a Technical Support Specialist, you will be part of a diverse team of innovators driving progress and innovation.
**Salary:** The estimated annual salary for this position is around $60,000 - $80,000, depending on your location and experience.
**Job Description:**
In this role, you will provide comprehensive technical assistance for Information and Communication Technology (ICT) systems, including software and hardware components. Your responsibilities will include:
- Developing comprehensive training manuals and formulating other essential technical documents;
- Efficiently responding to queries through phone calls, instant messaging, or web tickets;
- Facilitating logging of tickets for incidents and service requests on behalf of IT users;
- Conducting technical training for IT users.
**Required Skills and Qualifications:**
To succeed in this role, you should have:
- IT Support experience;
- Computer Maintenance skills;
- Proficiency in Microsoft Windows;
- Asset Management knowledge;
- Strong computing skills;
- Hardware Support expertise;
- Performance Tuning abilities;
- Microsoft Office skills;
- A degree in computer science or a related field; and
- A good command of English.
**Benefits:**
As an Ericsson employee, you will enjoy a range of benefits, including professional growth opportunities, competitive compensation, and a dynamic work environment.
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