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Customer Service Representative

hace 2 meses

Chihuahua, Chihuahua, México SRR Group A tiempo completo
Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at SRR Group. As a Call Center Agent, you will be responsible for managing a high volume of incoming and outgoing calls, identifying customer needs, and providing solutions to drive business growth.

Key Responsibilities
  • Call Handling: Answer inbound calls, convert them to leads, and later to towing jobs, ensuring a high level of customer satisfaction.
  • Customer Needs Assessment: Identify customer needs and provide solutions to meet their requirements.
  • Communication: Develop and maintain effective communication with customers, colleagues, and management.
Working Conditions
  • Remote Work: Work from home or a remote location, with a reliable internet connection and necessary equipment.
  • Shift-Based: Work in a 24/7 Call Center environment, with rotating shifts to ensure continuous customer support.
  • Pacific Time Zone: Work in the Pacific Time Zone, with flexibility to adapt to changing schedules.
Requirements
  • Computer Specifications: Meet the minimum requirements for computer hardware and software, including Intel Core i7 8th generation or above, 12 GB RAM, 128 GB SSD, and 2 GB graphics memory.
  • Internet Speed: Ensure a stable internet connection with jitter below 10ms, latency below 160ms, upload speed of at least 25mbps, and download speed of at least 40mbps.
  • Power Backup: Have a reliable power backup system that can sustain a minimum of 8 hours of continuous operation.
  • Internet Backup: Have a secondary internet connection with jitter below 10ms, latency below 160ms, upload speed of at least 25mbps, and download speed of at least 25mbps.
What We Offer

As a Customer Service Representative at SRR Group, you will have the opportunity to work in a dynamic and fast-paced environment, with a competitive salary and benefits package. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.