Customer Service Specialist
hace 3 horas
**Role Overview**
Gkn Automotive seeks a skilled professional to analyze customer demand and optimize resource planning. The ideal candidate will possess a strong background in industrial engineering, administration, or a related field, with a minimum of intermediate English proficiency.
**Key Responsibilities**
- Maintain customer service processes and demand analysis according to APICS standards.
- Manage customer demand against commercial contract variations.
- Contribute to new launches through effective participation and methodical planning.
- Issue timely signals to achieve EP and EOS DSA targets.
- Develop and calculate returnable and disposable packaging fleets for new programs.
- Issue reliable sales forecasts based on demand.
- Maintain updated MFG screens with correct parameters.
- Minimize logistics costs through prevention and timely signals.
- Promote a respectful and sustainable relationship with customers through scheduled calls and visits.
- Calculate and maintain finished product stocks by analyzing demand and considering customer agreements.
**Technical Competencies**
- APICS Basics
- Supply Chain Management
- Demand Management Processes
- Forecasting
- SIOP and Production Planning
- Advanced MRP & MFG-Pro
- Microsoft Office (Advanced Excel, Word, PowerPoint, Outlook)
- Knowledge of disposable and returnable packaging
- Knowledge of customer portals
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