Customer Service Specialist

hace 3 horas


Guanajuato, Guanajuato, México Gkn Automotive A tiempo completo

**Role Overview**

Gkn Automotive seeks a skilled professional to analyze customer demand and optimize resource planning. The ideal candidate will possess a strong background in industrial engineering, administration, or a related field, with a minimum of intermediate English proficiency.

**Key Responsibilities**

  • Maintain customer service processes and demand analysis according to APICS standards.
  • Manage customer demand against commercial contract variations.
  • Contribute to new launches through effective participation and methodical planning.
  • Issue timely signals to achieve EP and EOS DSA targets.
  • Develop and calculate returnable and disposable packaging fleets for new programs.
  • Issue reliable sales forecasts based on demand.
  • Maintain updated MFG screens with correct parameters.
  • Minimize logistics costs through prevention and timely signals.
  • Promote a respectful and sustainable relationship with customers through scheduled calls and visits.
  • Calculate and maintain finished product stocks by analyzing demand and considering customer agreements.

**Technical Competencies**

  • APICS Basics
  • Supply Chain Management
  • Demand Management Processes
  • Forecasting
  • SIOP and Production Planning
  • Advanced MRP & MFG-Pro
  • Microsoft Office (Advanced Excel, Word, PowerPoint, Outlook)
  • Knowledge of disposable and returnable packaging
  • Knowledge of customer portals


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