Cloud Systems Support Specialist
hace 1 mes
Explore a dynamic role as a Cloud Support Engineer with Amazon Web Services (AWS) in Mexico City. This position requires a minimum of 3+ years of related professional experience and a bachelor's degree in Engineering/Computer Science/Mathematics or any related field, or equivalent military experience.
The ideal candidate will have experience with system administration, troubleshooting operating systems (Linux and Windows), networking fundamentals, and database engines such as MySQL/Oracle/PostgreSQL/MariaDB/SQL Server/Amazon Aurora. Strong communication skills in English are essential for success in this role.
About the Job
Key Responsibilities:- Drive initiatives to enhance support-related processes and customer experience through tutorials, how-to videos, technical articles, trainings, and more.
- Leverage customer support expertise to provide feedback to internal AWS teams on service improvements and work on complex customer problems spanning multiple AWS services.
- Continuously learn groundbreaking technologies and develop new technical skills and professional competencies.
- Act as an interviewer in hiring processes and coach/mentor new team members.
Around AWS
About Our Team:AWS is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences & Inclusive Culture:We're committed to fostering a culture of inclusion where diversity is celebrated. Employee-led affinity groups empower us to be proud of our differences, and ongoing events and learning experiences inspire us to embrace our uniqueness.
Mentorship & Career Growth:We strive to become Earth's Best Employer by continuously raising our performance bar. That's why you'll find endless knowledge-sharing, mentorship, and career-advancing resources here to help you grow professionally.
Work/Life Balance:We value work-life harmony. Flexible work hours and arrangements are part of our culture, ensuring you can achieve success at work without sacrificing your personal life.
Estimated Salary: $120,000 - $180,000 per year-
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