Hospitality Sales Agent

hace 1 semana


Hermosillo, Sonora, México Marriott International, Inc A tiempo completo
Job Title: Hospitality Sales Agent

Overview
Courtyard is a leader in providing exceptional guest experiences, empowering our guests to succeed. We are seeking a motivated and detail-oriented Sales and Reservation Expert to join our team. As a key member of our sales team, you will be responsible for processing reservation requests, changes, and cancellations while delivering top-notch service to our guests.

About the Job
This role offers an exciting opportunity to work with a diverse range of guests, process complex reservations, and communicate effectively with colleagues and external partners. You will have the chance to develop your skills in sales, customer service, and problem-solving while working in a fast-paced environment. Our ideal candidate is passionate about providing exceptional service, has excellent communication skills, and is able to work well under pressure.

Responsibilities
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail while ensuring accurate and timely completion of tasks.
- Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate using our reservation systems.
- Explain guarantee, special rate, and cancellation policies to callers while being proactive in resolving any issues that may arise.
- Accommodate and document special requests, answer questions about property facilities/services, and provide information on room accommodations as needed.
- Follow sales techniques to maximize revenue while maintaining a high level of customer satisfaction.

Requirements
- High school diploma or equivalent required; degree in hospitality, business administration, or related field preferred.
- 1-2 years of experience in sales, customer service, or reservations in a hotel or hospitality setting.
- Excellent communication, organizational, and problem-solving skills with ability to multitask and work well under pressure.
- Ability to lift up to 10 pounds, stand for extended periods, and move quickly between locations as needed.
- Familiarity with computer software applications, including Microsoft Office and hotel management systems.

Benefits
- Competitive salary: $45,000 - $60,000 per year, depending on experience.
- Medical, dental, and vision insurance with generous company contributions.
- Retirement savings plan with employer match.
- Paid time off, holidays, and bereavement leave.
- Opportunities for career advancement and professional growth within Marriott International, Inc.

Contact Information
Please submit your application, including resume and cover letter, through our website.
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