Fulfillment Operations Coordinator

hace 5 días


Monterrey, Nuevo León, México Amazon A tiempo completo

About the Role:

Amazon is seeking a high-potential leader to join our Fulfillment by Amazon (FBA) program for 3P sellers. As a key member of the FBA Ops team, you will own the seller-facing workflow components and back-end services that productize supply chain capabilities and capture their inputs in user-friendly and intuitive ways regarding shipment delivery to Amazon's fulfillment network.

Key Responsibilities:

  • Identify blockers from shipping inventory into Amazon's fulfillment network, stranded inventory inquiries associated with IDQ and Compliance, removals escalation cases, and analyze all return metrics.
  • Troubleshoot deviations on the value chain, such as DNR, Switcheroos, wrong item sent (WIS), damaged during transit (DDT), and wrong fault owner assignee.
  • Partner with the program team to create key performance indicators and new methodologies for measurement and tracking FBA seller's defects.
  • Translate data into actionable insights for stakeholders and automate reporting for weekly business metrics.

Requirements:

  • Work a flexible schedule/shift/work area/or holidays.
  • A completed Bachelor's Degree or 2+ years Amazon experience.
  • 1+ years of General Experience.
  • English and Spanish proficiency.

Preferred Qualifications:

  • 1+ years of performance metrics, process improvement or lean techniques experience.
  • Understanding of data warehousing and data modeling.

About Amazon:

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



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