Implementation Specialist
hace 15 horas
This position involves collaborating with customers to deliver exceptional enablement, implementation, and optimization services for their ThousandEyes deployment.
You will need to be a ThousandEyes product expert, with expertise in monitoring systems and a solid foundation in core network architecture.
You will plan and execute a wide range of engagement types, including project planning, implementation, and documentation of monitoring services, end-user training, and optimization.
You will need to be a generalist who is polished and easy to present to a wide variety of customer roles.
Requirements- A customer-centric attitude
- Bachelor's or advanced degree in a technical field, or equivalent working experience
- At least 7-10 years working in a customer-facing role
- Project management and consulting experience
- Firm grasp of network and application protocols (Cisco / Juniper certification strongly preferred - CCNA / JNCP, etc. )
- Experience with Cloud / SaaS software products is a plus
- Experience maintaining or implementing LAN / WAN environments
- Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
- Experience with at least 1 programming language (Java, Python, JavaScript, etc.)
- Outstanding communication and problem-solving skills
- Deep technical acumen
- Enjoy a fast-paced, multifaceted environment
- Able to prioritize and accomplish tasks in tight timeframes
- Guide customers on deploying and implementing the ThousandEyes product
- Implement ThousandEyes in customer environments in an efficient and cost-effective manner
- Engage with customers to deliver product implementation and integration services
- Lead multiple projects concurrently understanding current and future action items
- Delivery of training and industry best practice discussions
- Build value-based relationships with customers, leading to referral and renewal
- Leverage enterprise data analytics to track and report on customer engagement
- Contribute to best practice creation and maintenance
- Track and report on utilization and work performed
- Special projects as assigned
- Identification of potential product / services upsell or cross-sell opportunities
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