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Digital Consumer Service Manager

hace 2 meses

Xico, México Nike A tiempo completo
{"title": "Consumer Service Manager Role", "description": "

At Nike, we're looking for a Consumer Service Manager to join our team in Mexico. As a key member of our Consumer Services team, you'll be responsible for delivering a world-class experience for our digital consumers.



**Key Responsibilities:**



* Partner with our BPOs to ensure best-in-class services across the Nike ecosystem.



* Work closely with our cross-functional teams to drive consumer satisfaction and loyalty.



* Develop and implement strategies to remove consumer friction and improve the overall consumer experience.



* Collaborate with our digital business, NDDC Digital Operations, Marketing, MPO, Tech, SNKRS, and CS BPOs to serve consumer service.



* Provide actionable insights from consumer feedback to inform business decisions.



* Lead and execute new CS projects to drive business growth and improvement.



**Requirements:**



* Minimum 3 years of experience in a high consumer contact position.



* Strong understanding of e-commerce business, contact center, and consumer service.



* Passionate about quality standards and improving digital athlete operational processes.



* Comfortable working in a fast-paced and flexible environment.



* Strong strategic thinking, planning, and detail-oriented perspective.



**What We Offer:**



* A generous total rewards package.



* A casual work environment.



* A diverse and inclusive culture.



* Opportunities for professional development and growth.



**Equal Employment Opportunity:**



* Nike is an equal employment opportunity employer. We are committed to employing a diverse workforce and qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

"}