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Unlock Your Potential in Customer Service
AIG is seeking a highly skilled and bilingual Customer Service Coordinator to join our team in Mexico City. As a key member of our Customer Service team, you will play a critical role in ensuring our clients receive exceptional support and service in Spanish and English speaking countries.
About the Role
As a Customer Service Coordinator, you will be responsible for providing superior customer service to our clients, handling a variety of incoming calls, and explaining policy benefits. You will also be required to make arrangements for emergency medical treatment, track delayed luggage, and explain the process for Trip Cancellation and Trip Interruption benefits.
What We Offer
AIG provides a dynamic and inclusive work environment that values diversity and promotes career growth. As a Customer Service Coordinator, you will have the opportunity to work with a global team, develop your skills and expertise, and make a meaningful impact on our clients' lives.
Requirements
- 2+ years of experience in customer service
- Fluent Spanish and English (reading, writing, and speaking)
- Basic to intermediate knowledge of Microsoft office suite skills (Word, PowerPoint, Outlook)
- Effective teamworking, communication, and customer service skills
- A strong orientation to problem-solving and sense of urgency
- The ability to work with cases that demand a high level of attention, care, fast, and accurate responses
Join Our Team
AIG is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a culture that respects and celebrates each other's talents, backgrounds, cultures, opinions, and goals.
