Debt Recovery Quality Assurance Specialist

hace 2 semanas


Xico, México Tk Recruitment A tiempo completo

About Tk Recruitment

">

We are seeking a highly skilled Call Quality Analyst to join our team in a rapidly growing FinTech company dedicated to revolutionizing financial services. Our client is committed to maintaining ethical debt collection practices while maximizing the recovery of outstanding debts.

The Role: As a Debt Recovery Quality Assurance Specialist, you will play a critical role in ensuring legal compliance and improving the performance of debt collection efforts. Your primary responsibilities will include analysing and evaluating employees' calls, providing constructive feedback, tracking errors, and continuously improving operational efficiency.

Key Responsibilities:

  • Analyse and evaluate employees' calls, emails, and messages, providing constructive feedback.
  • Summarize and track identified errors.
  • Execute coaching process using internal standards.
  • Conduct research and analysis to determine the root causes of errors, aiming to reduce them.
  • Propose methods for improving work efficiency.
  • Provide guidance to new employees on the workflow for each relevant task.
  • Work closely with the Supervisor sharing insights and participating in regular meetings to develop and implement effective action plans to improve quality and related metrics.
  • Create documents to assess and enhance employee skills.

Requirements:

  • Minimum 6-month work experience in a Call Centre Environment as an agent.
  • Minimum of 1 year of experience in a quality analysis role.
  • Ability to provide constructive feedback and training to employees.
  • Proven expertise in process improvement and efficiency enhancement.
  • Spanish (native), English - not less than Upper-Intermediate.
  • Previous experience in a outsourced call center, collection agency, in-house call center department or similar environment.

Benefits:

  • Competitive salary ($60,000 per annum)
  • Strong professional environment and professional development support.
  • Opportunity for professional and career growth.
  • Excellent multicultural work environment.

Contact Us: If you are a dedicated and experienced Call Quality Analyst looking to make a significant impact in the FinTech industry, we encourage you to apply now. Our team is looking forward to hearing from you.



  • Xico, México Reach International Consulting A tiempo completo

    Company OverviewReach International Consulting is a leading provider of debt recovery services, committed to delivering exceptional results and maintaining the highest standards of professionalism.Salary$32,800.00 - $40,000.00 per monthJob DescriptionWe are seeking an experienced Debt Recovery Specialist Lead to join our team in Ciudad de México. The...


  • Xico, México Tk Recruitment A tiempo completo

    Job DescriptionCompany Overview:Tk Recruitment is a FinTech dedicated to revolutionizing financial services, and we're seeking a highly skilled Call Quality Analyst with experience in outsourced call center environments.Salary: $60,000 - $80,000 per annum, negotiable based on experience.The RoleThe Call Quality Analyst in our Debt Reminding department will...


  • Xico, México Didi Global A tiempo completo

    About Didi Global Inc.Didi Global Inc. is the leading mobility technology platform, offering a wide range of app-based services across Asia-Pacific, Latin America, and Africa, including ride hailing, taxi hailing, chauffeur, hitch, and other shared mobility solutions. We strive to create better life experiences and greater social value through our use of AI...


  • Xico, México Hootsuite A tiempo completo

    Hootsuite is a rapidly growing technology company seeking an experienced Senior Debt Recovery Specialist to join our team.**Job Summary:**We are looking for a highly motivated and results-driven individual to manage our debt recovery process, ensuring timely payments from customers while maintaining positive relationships.**Key Responsibilities:**- Establish...

  • Debt Recovery Specialist

    hace 4 semanas


    Xico, México American Telemarketing Solutions A tiempo completo

    About the Role:We are seeking a diligent and results-driven Collections/ Customer Support Agent to join our team. As a Debt Recovery Specialist, you will play a crucial role in maintaining positive relationships with clients while effectively recovering outstanding balances.Responsibilities:Contacting debtors:_Initiate contact with debtors through phone...


  • Xico, México Aventus Mexico A tiempo completo

    Job DescriptionAventus Mexico is seeking a highly skilled Senior Debt Recovery Attorney to manage and oversee the legal aspects of debt recovery and collections processes in Mexico. This role involves providing expert legal advice, managing disputes related to collections, and supporting the organization in recovering outstanding debts while maintaining...


  • Xico, México Citi A tiempo completo

    About this role:">We are seeking a Debt Recovery Senior Manager to join our team at Citi, responsible for supervising a medium-sized team focused on aged debt recovery. The ideal candidate will have 2-5 years of experience in a related role and previous people management experience.Responsibilities:">">Supervise a team responsible for recovering aged debts,...


  • Xico, México Edwards Lifesciences A tiempo completo

    Job OverviewWe are seeking a Quality Assurance Specialist to join our team at Edwards Lifesciences. In this role, you will be responsible for ensuring the quality of our products and services.


  • Xico, México Reach International Consulting A tiempo completo

    About the Role:We are seeking an experienced Debt Recovery Manager to lead our team in Mexico. As a manager, you will be responsible for working alongside our growing team of agents to ensure that customer debt is accurately captured, managed and recovered according to industry best practice.Key Responsibilities:Work closely with HQ to establish annual...


  • Xico, México Emerson A tiempo completo

    Emerson is currently seeking a highly skilled Quality Assurance Specialist to join our team. In this role, you will be responsible for ensuring the quality of our products by carrying out dimensional and cosmetic evaluations.The ideal candidate will have strong analytical skills and attention to detail, with the ability to work independently and as part of a...


  • Xico, México Global Payments (Beamery) A tiempo completo

    Job SummaryWe are seeking a highly motivated Quality Assurance Specialist to join our team at Global Payments (Beamery). As a key member of our quality assurance team, you will play a critical role in ensuring the highest quality of our software products.About YouTo be successful in this role, you will have a strong understanding of software testing...


  • Xico, México Novartis A tiempo completo

    About the Role: We are seeking a highly skilled Sr. Quality Assurance Specialist to join our team at Novartis in Mexico, supporting the Innovative Medicines division in Insurgentes. This is a full-time regular position without shift work.Job Summary: As a Sr. Quality Assurance Specialist, you will be responsible for managing quality aspects and projects...


  • Xico, México Crossell A tiempo completo

    Seeking a skilled Claims Quality Assurance Specialist to join our team at Crossell. This exciting role offers the opportunity to contribute to the development and implementation of high-quality claims processes, ensuring seamless service delivery to clients across Mexico, Sao Paulo, and Madrid.

  • Collection Specialist

    hace 4 semanas


    Xico, México American Telemarketing Solutions A tiempo completo

    Debt Collection SpecialistWe are seeking a diligent and results-driven Collections/ Customer Support Agent to join our team.The Agent plays a crucial role in maintaining positive relationships with clients while effectively recovering outstanding balances.**Responsibilities**: Contacting Debtors:_- Initiate contact with debtors through phone calls.-...


  • Xico, México Capgemini A tiempo completo

    At Capgemini, we are seeking a talented Software Quality Assurance Specialist to join our team.We offer a competitive salary of $120,000 - $180,000 per year, depending on experience.About the JobThis is an exciting opportunity to work with cutting-edge technology and collaborate with a diverse team of professionals. As a Software Quality Assurance...


  • Xico, México Ntt Data A tiempo completo

    About NTT DATANTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.Our ServicesWe provide business and technology consulting, data and artificial intelligence, industry solutions, as well as the...


  • Xico, México Abb A tiempo completo

    At ABB, we are seeking a skilled and dedicated Senior Quality Assurance Specialist to join our team.Salary: $80,000 - $110,000 per year.About the RoleThis is a challenging and rewarding opportunity for an experienced professional in quality assurance to take their career to the next level. As a Senior Quality Assurance Specialist, you will play a key role in...


  • Xico, México Capgemini A tiempo completo

    **Job Overview:**We are seeking a highly motivated and detail-oriented Software Quality Assurance Specialist to join our team in Mexico City.**About the Role:**This is an exciting opportunity for a Junior QA professional to develop their skills in functional and regression testing. As a Software Quality Assurance Specialist, you will be responsible for...


  • Xico, México Gp Strategies Corporation A tiempo completo

    At Gp Strategies Corporation, we strive to deliver exceptional learning and development solutions to our clients. Our team of experts is dedicated to helping organizations transform through their people and achieve meaningful change.The role of the Senior Quality Assurance Specialist is critical in ensuring the quality of our products. This position requires...

  • Debt Recovery Specialist

    hace 4 semanas


    Xico, México Hubtek Llc Mexico A tiempo completo

    Hubtek is a company that prioritizes young talent and aims to support the development of its employees through learning experiences and growth opportunities. We offer our services in three key areas: Talent, Technology, and Training.The Debt Collector role involves executing the collection process to ensure high productivity, quality, and timely fulfillment...