Debt Recovery Manager for Mexico Operations

hace 1 mes


Xico, México Reach International Consulting A tiempo completo

About the Role:

We are seeking an experienced Debt Recovery Manager to lead our team in Mexico. As a manager, you will be responsible for working alongside our growing team of agents to ensure that customer debt is accurately captured, managed and recovered according to industry best practice.

Key Responsibilities:

  • Work closely with HQ to establish annual targets and ensure the delivery of KPIs.
  • Create a proactive system to manage customer repayment plans, constantly seeking to improve on the services offered.
  • Team management of telephone/online based debt collection agents, ensuring the smooth running of day-to-day operations.
  • Provide guidance to the team on established industry best practice - always ensuring that legal and regulatory requirements for debt recovery are followed.
  • Recruiting and training new agents.

Requirements:

To be successful in this role, you will need:

  • A minimum of 2 years' experience working as a manager/leader for a short-term loan or debt collection agency in Mexico.
  • A proven track record in successfully developing a team of debt collection agents.
  • Start-up or scale-up experience.
  • Fluent and clear spoken English.

Working Conditions:

This is a full-time, permanent position requiring you to commute to Ciudad de México or relocate before starting work. You will work in person at our office location.

Compensation:

The salary for this position is estimated at $25,000-$35,000 per month, depending on your qualifications and experience. The salary range reflects the average compensation for a senior manager in the debt recovery industry in Mexico City.



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