Team Leader

hace 1 mes


Mérida, Yucatán, México Boldr A tiempo completo
About Boldr

Boldr is a global B-Corp dedicated to delivering exceptional client experiences while creating opportunities for meaningful work in communities worldwide.

We are a diverse team united by our commitment to boldr impact. With a presence in five countries and a growing team of over 1,000 members, we aim to expand to 5,000 employees by 2027.

Our Values
  • We prioritize authenticity in our interactions and relationships.
  • We thrive in a culture of curiosity, driving innovation and growth.
  • We remain dynamic, embracing change and adapting to new challenges.
  • We combine ambitious vision with operational excellence to achieve success.
  • We foster empathy in our partnerships, prioritizing understanding and mutual support.
About the Role

As a Team Captain, you will oversee the day-to-day management of your team, serving as a point of escalation for issues beyond the authority of individual team members. You will collaborate with the Client Experience Manager and People Manager to identify growth and development opportunities for team members.

Key Responsibilities
  • People Management: Identify growth and development opportunities for team members, monitor attendance and punctuality, and escalate issues to the HR department as needed.
  • Performance Quality Management: Monitor and assess team members' performance, provide timely feedback through regular coaching and performance reviews, and ensure team members are properly trained and meeting client needs.
  • Logistics: Ensure team members' and equipment needs are met to sustain service levels, recommend alternative solutions, and ensure the team meets company and client-specific KPI targets.
  • Internal Coordination: Work with the People Development Manager to recommend career paths and create comprehensive training plans, relay consistent issues to the Service Delivery Manager, and contribute to culture building by embracing core values.
  • External Communications: Be familiar with client key contacts, unique requirements, and operating processes, implement policies related to client products, contribute to customer support and success processes, and demonstrate mastery of company and client offerings.
Requirements
  • Curiosity and authenticity, with a passion for learning and developing relationships with clients.
  • Strong analytical and problem-solving skills.
  • Excellent written and oral communication skills in English.
  • Able to multitask and prioritize, adapt to change, and maintain attention to detail.
  • Able to work well in a team environment, handle conflict and pressure, and maintain a positive client service image.
  • Three years of supervisory experience in a related field, with a general understanding of content moderation, at least two years of college undergraduate, and intermediate knowledge of CRM systems and cloud-based applications.
Benefits
  • Law Benefits
  • Private Health Insurance
  • Paid Time Off
  • Training
  • Life insurance
  • Mental Health Support

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