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Inside Sales Director
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Job Summary:
Maintain company issued service standards, safety standards and security procedures. Perform reviews, evaluations, or disciplinary action for members of the customer service team. Present information and respond to questions from department managers, co-workers, customers and the general public. Handle Customer Service requests and follow up to ensure customer satisfaction. Provide general assistance and advice to customers. Build relationships with customers, both internal and external. Lead the day-to-day inside operation and provide guidance for the customer service team. Work with line staff and line manager to ensure a premium customer service experience both inside and outside. Regularly communicate with customers and with all internal departments to ensure customer service standards are met and exceeded when possible. Handle customer complaints and/or objections on services and provide follow-up. Document all communication with customers. Identify and solve problems in early stages and look for ways to prevent problems when able. Communicate issues to management team quickly when necessary. Organize the broker aspects of the business by managing and communicating with our partner carriers. Build strong relationships with trucking company key contacts (i.e., owner operators, dispatchers, and drivers). Maintain constant contact with carriers to secure additional truck capacity and manage existing business agreements. Align, campaign, and target carriers utilizing all tools to solidify book of business and support operations on consistent lane flows and shippers. Other responsibilities: Perform other operational-related activities or projects as delegated.
