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About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including software development, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The company's People First culture has enabled TaskUs to expand its workforce to approximately 45,000 employees globally. Presently, TaskUs has a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
TaskUs was founded on the idea to create a different breed of Business Processing Outsourcing (BPO). The company understands that achieving growth for its partners requires a culture of constant innovation, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.
Job Responsibilities:
- Provide world-class service to customers in an accurate, efficient, and respectful manner on every interaction as measured by different performance metrics.
- Research and resolve issues reported by customers via various support channels.
- Manage and maintain a test lab of devices running services to be used for reproducing customer issues.
- Ensure that all sensitive information is kept confidential.
- Document all information on customer interaction according to standard operating procedures.
TaskUs will provide:
- Weekly payment
- Paid Birthday Leave
- Paid Time Off starting at 21 days on your first year.
- Food vouchers of 220 MXN weekly
Requirements:
- Must be willing to complete assessments that include a typing test of 25+ wpm.
- Great communication skills, written and orally.
- Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
- Must be at least 18 years of age.
- Must have at least a High school diploma or GED.
- Must be willing to participate in a background screening.
Recommended:
- Experience with customer service via various support channels is preferred but not required.
- Experience in customer service, sales, billing, collections, and technical support.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
