Customer Experience Research Strategist
hace 1 semana
ZMEX Zillow Mexico, S. de R.L. de C.V. is reimagining real estate to make it easier to unlock life's next chapter.
We're looking for a Candidate Overview
This role has been categorized as a teleworker position, meaning you'll have the flexibility to work from a physical location of your choice within Mexico, preferably in Mexico City, for occasional in-office events.
The estimated annual salary for this position is around $90,000 USD, based on factors such as experience, performance, and location.
Job DescriptionWe're seeking an experienced Senior UX Researcher to drive research and design strategy, craft phenomenal customer experiences, and provide meaningful customer insights to our data-hungry team.
Your responsibilities will include:
- Applying appropriate research methods to investigate and tackle ambitious customer problems
- Synthesizing and framing customer needs to guide product strategy and innovation
- Advocating for customer needs throughout the design process and ensuring they align with business initiatives
- Working closely with marketers, designers, product managers, and engineers
- Proposing, testing, and evaluating ideas that improve Zillow customer experiences
- Leading research activities like user interviews, contextual inquiry, quantitative surveys, diary studies, co-design sessions, concept evaluation, and usability testing
- Measuring the success of products and how they improve customer experiences
- Presenting research insights and regularly engaging with partners
- Leading multiple projects independently, prioritizing business objectives, and delivering high-quality work on time
To be successful in this role, you'll need:
- Strong communication skills and excellent collaboration skills
- 5–7 years of experience as a user researcher or similar role conducting primary research with consumers and/or in B2B settings
- Experience working optimally with diverse, cross-functional product teams to guide strategic decisions
- Expertise in a variety of qualitative methods, as well as in surveys; knowledge of the limits of qualitative research
We offer a competitive base salary and benefits package, including equity awards based on factors such as experience, performance, and location.
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