Chief Customer Success Strategist
hace 1 mes
The Chief Customer Success Strategist will develop C-level executive relationships and relationship management across 1-3 customers. This role is responsible for improving Customer Outcomes at these managed accounts, leading to customer product adoption, renewals, and expansion of ServiceNow offerings.
Key Responsibilities:
- Service 1-3 large enterprise customers
- Develop executive relationships with CIO, CFO, CHRO, and business leaders
- Understand goals and develop customer roadmap
- Execute winning co-delivery models
- Develop relationships with ecosystem partners
- Develop implementation strategies and readiness process to accelerate time to value
- Establish delivery operating model governance
- Maintain account level relationships for clear value proposition within the account
- Participate in account delivery governance
- Advocate/champion ServiceNow's best practices
- Contribute expertise on how advisory, expert services, and Co-Delivery can be optimized
- Provide high customer sat metrics for assigned accounts
Qualifications
The ideal candidate will have 12+ years progressive experience as part of a professional services organization or equivalent education/experience. They must have a management consulting role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations, experience at F100-1000 accounts, understanding of issues and goals driving digital transformation across industry, depth in digital transformation design, implementation, and management, expertise in one industry, and experience identifying goals and solving challenges.
-
Lead Customer Success Strategist
hace 5 días
Ciudad de México, Ciudad de México Gigamon A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused Lead Customer Success Strategist to expand our Professional Services business in the region.The ideal candidate will thrive in a dynamic environment, working closely with customers to achieve meaningful outcomes while building trust through technical excellence.
-
Chief Product Marketing Strategist
hace 1 semana
Ciudad de México, Ciudad de México ADP, Inc. A tiempo completoOverviewWe are seeking an experienced Chief Product Marketing Strategist to join our team at ADP, Inc. This role will play a critical part in driving the success of our products and services by developing and executing effective marketing strategies that drive product adoption, contribute to building brand equity, and drive business value and revenue growth.
-
Chief Financial Strategist
hace 4 semanas
Ciudad de México, Ciudad de México Zendesk A tiempo completoUnlock Your Potential as a Chief Financial StrategistWe are seeking a highly skilled and driven Chief Financial Strategist to join our team in Mexico City (CDMX) or Mexico State (Estado de Mexico).About the RoleThis is an exceptional opportunity to leverage your expertise in financial modeling, analysis, and strategy to drive business growth and success. As...
-
Global Customer Success Strategist
hace 2 días
Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completoUnlock Your Customers' Full PotentialAbout the RoleWe are seeking a highly skilled Global Customer Success Strategist to join our team at Salesforce, Inc. This is an exciting opportunity to work with our largest and highest-profile customers, driving their success and maximizing value from their Salesforce investment.Key ResponsibilitiesPartner with assigned...
-
Digital Customer Success Strategist
hace 4 semanas
Ciudad de México, Ciudad de México SAP A tiempo completoSAP is a market leader in end-to-end business application software and related services. We are seeking a Digital Customer Success Strategist to join our team.About the RoleThe successful candidate will be responsible for ensuring customer satisfaction and success with SAP Cloud Services. This includes supporting sales to delivery handover, initiating...
-
Chief Information Security Strategist
hace 4 semanas
Ciudad de México, Ciudad de México Trustwave A tiempo completoAbout the RoleWe are seeking a highly skilled Chief Information Security Strategist to join our team at Trustwave. This is a remote opportunity open to anyone legally authorized to work in Mexico.Job DescriptionThe Chief Information Security Strategist will provide a single point of contact for all security-related activities for designated customer accounts...
-
Customer Success Strategist
hace 4 semanas
Ciudad de México, Ciudad de México Outreach A tiempo completoAbout the RoleThe Customer Success Consultant plays a vital part in guiding our customers throughout their Outreach journey, focusing on removing barriers to product adoption and health. This leads to mutual success, enabling our customers to realize value, and resulting in long-term customer retention and growth.Key ResponsibilitiesDeliver engaging...
-
AI-Powered Customer Success Strategist
hace 4 semanas
Ciudad de México, Ciudad de México Crossover A tiempo completoJob OverviewAs an AI-Powered Customer Success Strategist, you will be responsible for maximizing customer success with Trilogy products by bridging direct customer feedback with our product teams and harnessing impactful AI solutions. About the RoleThis is a full-time (40 hours per week), long-term position. The compensation level for this role is $100,000...
-
Chief Talent Acquisition Strategist
hace 4 semanas
Ciudad de México, Ciudad de México Element Fleet Management A tiempo completoJoin Element Fleet Management as a Chief Talent Acquisition StrategistWe are seeking a talented professional to lead our talent acquisition efforts. As a Chief Talent Acquisition Strategist, you will be responsible for developing and executing strategies to attract top talent to our organization.The ideal candidate will have a deep understanding of the fleet...
-
Customer Success Strategist
hace 4 semanas
Ciudad de México, Ciudad de México Scale Up Recruiting Partners A tiempo completoScale Up Recruiting Partners: Sr. Customer Success ManagerWe are seeking an experienced Sr. Customer Success Manager to join our team at Scale Up Recruiting Partners.About the Role:The ideal candidate will have a strong background in customer-facing experience, with a proven track record of building and nurturing relationships and solving problems. They will...
-
Chief Payroll Strategist
hace 1 semana
Ciudad de México, Ciudad de México Magnocampo A tiempo completoAt Magnocampo, we are seeking a Chief Payroll Strategist to join our team. This is a salaried position with benefits and compensation based on experience.Estimated Salary: $120,000 - $180,000 per yearAbout the RoleThe Chief Payroll Strategist will be responsible for ensuring accurate payroll calculations, analyzing information, and making timely payments to...
-
Customer Success Strategist for Construction Solutions
hace 4 semanas
Ciudad de México, Ciudad de México Autodesk A tiempo completoRole OverviewAutodesk is revolutionizing the construction industry with innovative software solutions. As a Customer Success Strategist within the Emerging Business organization, you will play a crucial role in retaining and expanding our construction customer base.This position requires a deep understanding of customer success principles and approaches to...
-
Customer Success Strategist
hace 1 semana
Ciudad de México, Ciudad de México Clevertap A tiempo completoAbout the Role: As a Digital Growth Manager, you will be responsible for driving customer success and growth at CleverTap. This involves providing complete support to customers on value realization, solution engineering, and product adoption.Your Key Responsibilities:Develop and execute comprehensive growth strategies to help customers achieve their business...
-
Customer Success Strategist
hace 1 semana
Ciudad de México, Ciudad de México Braintree A tiempo completoCompany Overview">Braintree, a PayPal company, is a leader in the payments industry. Our mission is to make commerce easier and more accessible for businesses of all sizes.">About the Role">We are seeking a highly skilled Customer Success Strategist to join our team. As a key member of our customer success organization, you will be responsible for driving...
-
Customer Success Strategist Lead
hace 1 mes
Ciudad de México, Ciudad de México OfferFit A tiempo completoRole Overview:The Senior Customer Experience Manager will be responsible for overseeing the Customer Success team, ensuring that OfferFit customers achieve maximum value from our product. This role requires collaboration with internal and external teams to drive customer growth, retention, and satisfaction.
-
Customer Success Strategist
hace 1 mes
Ciudad de México, Ciudad de México Insider A tiempo completoAbout UsWe are Insider, a pioneering B2B SaaS company that drives growth for its clients worldwide. Our AI-native platform empowers marketers to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency.As a unicorn-backed company, we are trusted by 1200+ brands from high-growth startups to the most...
-
Enterprise Customer Success Strategist
hace 4 semanas
Ciudad de México, Ciudad de México Signifyd A tiempo completoAs a Senior Enterprise Customer Success Manager at Signifyd, you'll play a pivotal role in driving the success of our customers and expanding their portfolios. Your expertise in customer success management, technology acumen, and passion for delivering outstanding results will be key in achieving our goals.ResponsibilitiesYou will oversee the entire customer...
-
Chief Media Sales Strategist Mexico
hace 4 semanas
Ciudad de México, Ciudad de México 332 Discovery Networks Mexico S. de R.L. de C.V. A tiempo completoCompany Overview332 Discovery Networks Mexico S. de R.L. de C.V., a leading media and entertainment company, is seeking a seasoned professional to lead its sales strategy team in Mexico.About the RoleThe Chief Media Sales Strategist will be responsible for managing the TV Distribution and Home Entertainment businesses, with direct sales responsibility and...
-
Enterprise Customer Success Strategist
hace 2 días
Ciudad de México, Ciudad de México Menlo Ventures A tiempo completoAt Menlo Ventures, we're seeking a highly skilled Senior Enterprise Customer Success Manager to join our team. As a key member of our organization, you will play a critical role in ensuring the success and growth of our clients.About the Role:This is an exceptional opportunity for a seasoned professional to leverage their expertise in customer success...
-
Customer Success Strategist
hace 4 semanas
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoAbout the OpportunityThomson Reuters, a leading provider of information and technology solutions for professionals in the legal, tax, accounting, and compliance sectors, is seeking an experienced Associate Customer Success Executive to join our team in CDMX. This role will be part of our customer success efforts, driving retention and growth by engaging with...