Chief Customer Success Strategist

hace 1 mes


Ciudad de México, Ciudad de México ServiceNow A tiempo completo
About the Role

The Chief Customer Success Strategist will develop C-level executive relationships and relationship management across 1-3 customers. This role is responsible for improving Customer Outcomes at these managed accounts, leading to customer product adoption, renewals, and expansion of ServiceNow offerings.

Key Responsibilities:
  • Service 1-3 large enterprise customers
  • Develop executive relationships with CIO, CFO, CHRO, and business leaders
  • Understand goals and develop customer roadmap
  • Execute winning co-delivery models
  • Develop relationships with ecosystem partners
  • Develop implementation strategies and readiness process to accelerate time to value
  • Establish delivery operating model governance
  • Maintain account level relationships for clear value proposition within the account
  • Participate in account delivery governance
  • Advocate/champion ServiceNow's best practices
  • Contribute expertise on how advisory, expert services, and Co-Delivery can be optimized
  • Provide high customer sat metrics for assigned accounts

Qualifications

The ideal candidate will have 12+ years progressive experience as part of a professional services organization or equivalent education/experience. They must have a management consulting role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations, experience at F100-1000 accounts, understanding of issues and goals driving digital transformation across industry, depth in digital transformation design, implementation, and management, expertise in one industry, and experience identifying goals and solving challenges.

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