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Customer Success Strategist
hace 1 mes
About Scale Up Recruiting Partners
We are a leading recruiting partner dedicated to helping businesses scale up their operations. Our mission is to connect talented professionals with opportunities that drive growth and success.
Job Summary
We are seeking an experienced Customer Success Strategist to join our team. In this role, you will be responsible for driving business growth by delivering exceptional customer experiences and building strong relationships with our clients.
About the Role
- Facilitate customer success and growth throughout the customer lifecycle.
- Support a rapidly growing customer base while balancing a growth mindset with a customer-centric approach.
- Become the trusted advisor to our customers, recommending best practices oriented towards their goals and industry standards, holding regular quarterly business reviews, and ensuring accountability in the customer relationship.
- Deliver actionable insights, tasks, and strategic recommendations to the Customer Success, Support, and Product/Engineering teams, working in a highly collaborative organization.
- Advance our customers to stellar scores on both CSAT and NPS, leading those customers towards becoming dedicated evangelists for our platform in the market.
- Demonstrate a proven track record of preventing churn, hitting churn-prevention revenue targets, and achieving upsell revenue targets.
Requirements
- 2+ years of customer-facing experience with a track record for building and nurturing relationships and solving problems.
- Strong analytical skills, including experience with Google Workspace, Asana, and HubSpot.
- Proven track record in driving product adoption with a coach's mentality.
- Excellent organizational, project management, and communication skills via phone, video conference, and email.
- Able to adapt in a quickly changing environment.
- Experience managing customer relationships through HubSpot.
- Experience developing training or educational content for a variety of audiences is a plus.
- A self-starter who thrives in both collaborative and autonomous environments.
Salary Range: $80,000 - $110,000 per year based on location and experience. The salary is competitive and commensurate with your qualifications and background.
