Customer Engagement Specialist

hace 3 días


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

**About Hewlett Packard**

Hewlett Packard is a leading technology company seeking highly motivated and skilled individuals to join our team as Customer Engagement Specialists. We offer an exciting opportunity for career growth and professional development in a dynamic environment.

**Salary Information**

The estimated annual salary for this position is approximately $55,000 - $65,000 depending on qualifications and experience.

**Job Description**

As a Customer Engagement Specialist at Hewlett Packard, you will be responsible for acting as the primary point of contact for customers regarding returns-related concerns while maintaining accurate records of interactions for sharing insights with internal teams. Your role will involve collecting and analyzing customer feedback, escalating complex issues, and assisting the team in identifying opportunities for cross-selling or upselling.

**Key Responsibilities:**

  • Develop and implement customer engagement plans aligned with the organization's goals and objectives;
  • Respond promptly to customer inquiries, feedback, and complaints while keeping them informed of Hewlett Packard's offerings and ongoing promotions;
  • Utilize eClaims, IRL, eDIR, and Outlook software to track customer interactions and SLA responses;
  • Gather and analyze customer feedback to identify areas for improvement and collaborate with internal teams to implement changes based on customer input;
  • Communicate returns RMA and pick-up status to customers and internal partners in a clear and timely manner;
  • Evaluate and escalate complex or unresolved issues to higher-level customer engagement managers or relevant internal teams for resolution;
  • Undergo training and development to enhance knowledge of customer engagement processes and best practices;
  • Ensure adherence to relevant regulations, including data privacy laws.

**Requirements and Qualifications**

To be considered for this role, you should possess:

  • A four-year degree in Business Administration, Economics, Sales, Marketing, or any other related discipline; or commensurate work experience or demonstrated competence;
  • Typically 0-2 years of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field.

**Education & Experience**

We recommend candidates with a strong academic background in a relevant field and relevant work experience in customer-facing roles. Professional certifications are not required but can be advantageous.

**Benefits and Opportunities**

We offer a comprehensive benefits package, competitive salary, and opportunities for professional growth and development. If you are passionate about delivering exceptional customer experiences and working in a collaborative environment, we encourage you to apply for this exciting opportunity.



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