Cloud Support Engineer, AWS
hace 4 semanas
About the Role
As a Cloud Support Associate at Amazon Web Services Mexico S. de R.L. de C.V. - C68, you will be an integral part of our customer-facing global organization that provides technical support to our customers, including helping them with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related).
Key Responsibilities
- Work with more senior engineers on solving customer cases through various contact channels, applying advanced troubleshooting techniques to provide tailored solutions.
- Drive initiatives to improve support-related processes and our customers' experience.
- Leverage customer support experience to provide feedback to internal AWS teams on how to improve our services.
- Act as interviewer in hiring processes and coach/mentor new team members.
- Continuously learn groundbreaking technologies and develop new technical skills.
About Our Team
AWS Support Engineering is a global organization operating on a follow-the-sun model, assisting a global list of companies and developers that are taking advantage of our growing set of services and features to run their mission-critical applications.
Inclusive Team Culture
We value diversity and inclusion at Amazon Web Services Mexico S. de R.L. de C.V. - C68. Our team is committed to furthering our culture of inclusion, with over 13 employee-led affinity groups reaching over 90,000 employees globally.
Work/Life Balance
We prioritize work-life balance, offering flexibility in working hours and encouraging you to find your own balance between your work and personal lives.
Mentorship & Career Growth
We are dedicated to supporting new members, with a broad mix of experience levels and tenures. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
Requirements
- Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related).
- Understanding or experience with tools, concepts, troubleshooting, and administration within cloud-based environments in one of the following technology domains: Analytics, Big Data, Databases, Deployment/DevOps, Developer and Mobile Services, Storage and Content Delivery, Security, Windows, Linux or Networking.
- Ability to communicate effectively in English (written and spoken) within technical and business settings.
Preferred Qualifications
- Bachelor's degree in Engineering/Computer Science/Mathematics or related field.
- Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).
- Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.
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