Service Support Coordinator Junior
hace 3 días
**Job Overview**:
We are seeking a highly motivated individual to join our team as a Service Support Specialist Jr. This role is part of our Field Operations organization, responsible for ensuring the smooth delivery of services to our customers.
**Key Responsibilities**:
- Coordinate maintenance activities, leveraging Dispatch and Logistics skills to ensure continuous service availability.
- Receive and resolve work orders from the Customer Care Center or Customer NOCs, ensuring customer satisfaction.
- Handle Dispatch and Logistics led services, including Field Technician team assignment, dispatching, and coordination for corrective and preventive maintenance.
- Liaise with vendors for RMA, material, and telecommunication device deliveries and returns.
- Manage Service Desk Processes, Field Operations Dispatch Processes, and Service Operations Activities.
**Requirements**:
- Engineers or Administrative talent with a strong background in Service Desk or Customer Service.
- Advanced communication skills in English.
- Basic experience with Excel and partnership skills.
- Desirable basic programming skills.
Ericsson is an equal opportunities employer and complies with all applicable laws regarding nondiscrimination in employment. We are committed to creating a diverse and inclusive work environment.
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