Director of Food and Beverage Operations
hace 4 horas
As a Director of Food and Beverage Operations at Hilton Worldwide, Inc., you will be responsible for overseeing the daily operations of our food and beverage outlets. This includes managing staff, maintaining high levels of customer service, and ensuring compliance with brand standards.
Key Responsibilities- Manage all food and beverage outlet operations to deliver exceptional guest experiences
- Maintain high levels of customer service and ensure compliance with brand standards
- Recruit, manage, train, and develop the food and beverage team
- Manage guest queries in a timely and efficient manner
- Work within budgeted guidelines in relation to food, liquor costs, and payroll
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures
- Develop menus with other members of the food and beverage team
- Accountable for monthly stock takes
- Incentivize team members to maximize sales and revenue
- Carry out annual and mid-year appraisals with managers under your responsibility
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Ensure communication meetings are conducted and post-meeting minutes generated
- Be environmentally aware
- Assist other departments wherever necessary and maintain good working relationships
- Comply with hotel security, fire regulations, and all health and safety legislation
- Management and/or supervisory food and beverage experience
- Able to meet financial targets
- Ability to comply with all food and beverage brand standards
- Ability to work under pressure
- Willingness to develop team members and self
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
Hilton Worldwide, Inc. is a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We offer business and leisure travelers the finest in accommodations, service, amenities, and value.
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