IT Support Specialist
hace 6 días
Position Overview
:The role involves delivering initial assistance for all global NTT DATA personnel regarding various Information Technology (IT) Infrastructure and Application-related issues and inquiries. This support is provided through various channels including request tools, emails, and phone communications. Responsibilities include assigning tickets to the relevant technology support teams and ensuring their resolution.
Key Responsibilities
:- Assist users in troubleshooting hardware, software, network, and peripheral issues utilizing available technology.
- Analyze system requirements and provide solutions to technical challenges.
- Conduct user training and provide support for new hires, including system setups.
- Offer insights on IT reports, including their capabilities and limitations.
- Ensure rapid response times to maximize user uptime and satisfaction.
Additional Information
:This position is crucial for maintaining operational efficiency and user productivity within the organization. The role requires a proactive approach to problem-solving and a commitment to user support excellence.
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