IT Support Specialist
hace 5 días
Job Summary
:As an IT Support Specialist at NTT DATA, you will be the first point of contact for all global employees seeking technical assistance. Your primary responsibility will be to provide timely and effective support for IT-related incidents and requests. This will involve troubleshooting technical issues, assigning tickets to the appropriate support groups, and tracking them to closure. You will also be responsible for advising and assisting users in solving problems related to hardware, software, networks, and peripherals. Additionally, you will analyze system needs, train users, and provide guidance on IT reports and capabilities.
Key Responsibilities
:- Provide first-line support for IT-related incidents and requests
- Troubleshoot technical issues and assign tickets to support groups
- Track tickets to closure and ensure timely resolution
- Advise and assist users in solving technical problems
- Analyze system needs and train users
- Provide guidance on IT reports and capabilities
Requirements
:To be successful in this role, you will need excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You should have a strong understanding of IT systems and be able to analyze complex technical issues. Additionally, you will need to be able to work effectively with users at all levels of the organization.
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