Senior Software Delivery Specialist

hace 1 día

Guadalajara, Jalisco, México Radian Generation A tiempo completo
About Radian Generation

Radian Generation is a leading provider of technology-forward services for the renewable energy sector, offering a comprehensive range of solutions to support the lifecycle of solar, wind, and energy storage facilities.

We serve a diverse client base, providing critical insights and expertise to developers, owners, and operators to inform their decisions and drive success.

Radian Generation is committed to promoting diversity and inclusion in the renewable energy industry, and we welcome applications from qualified candidates without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

Role and Responsibilities

As a Senior Delivery Associate, you will play a key role in ensuring the successful delivery of software engagements. Your responsibilities will include:

  • Developing delivery plans to ensure efficient project execution and meeting customer expectations.
  • Supporting Business Development and Account Management teams in closing software sales opportunities.
  • Creating kickoff materials, such as scope and delivery walkthroughs, to set the stage for successful project launches.
  • Leading software kickoff meetings to introduce delivery projects and expectations to customer stakeholders.
  • Assisting customers in identifying champions for each software feature and sources of data to facilitate effective communication.
  • Collaborating with Radian software and customer Subject Matter Experts to elicit functional, data, and control requirements.
  • Documenting requirements and maintaining organized Discovery folders in our corporate file management system.
  • Initiating and managing Request for Information (RFI) processes to meet Discovery objectives.
  • Drafting and publishing Software Specifications, coordinating revisions and obtaining customer approval.
  • Collaborating with the internal team to develop comprehensive Project Plans.
  • Advocating for internal and external stakeholders throughout the software delivery process.
  • Coordinating and leading the delivery of each software feature and data, including Beta evaluations, training, and engagement activities.
  • Guiding customers through the software acceptance process to ensure final acceptance for each software feature.
  • Providing primary support to customers until software feature acceptance is achieved.
  • Coordinating and supporting internal handoff to the Customer Success team upon successful acceptance of software features.
Required Qualifications and Education

To be successful in this role, you will need:

  • Experience working in the renewable energy industry.
  • A university degree in Computer Science, Engineering, or a related field (or equivalent experience).
  • Minimum 2 years of related professional experience.
Preferred Skills and Competencies

We are looking for candidates with:

  • Proven experience in project management, preferably in a client-facing role.
  • Excellent communication and interpersonal skills, with the ability to engage with technical and non-technical stakeholders.
  • Ability to navigate complex customer environments and facilitate productive discussions.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and collaboratively in a fast-paced environment.

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