Customer Service Representative
hace 1 semana
About the Role:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Nissan Motor Acceptance Corporation (NMAC) and Infiniti Financial Services (IFS). As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving inquiries, and handling complaints in a professional and timely manner.
Key Responsibilities:
- Receive and respond to inbound phone calls from customers, dealerships, and third-party institutions, resolving inquiries and complaints in a professional and timely manner.
- Identify current account status and take appropriate action to resolve issues related to total loss incidents, vehicle damage, titles, end-of-term, interest rates, and other subjects.
- Maintain a high level of quality standards on all phone calls, ensuring compliance with state and federal regulations.
- Utilize available tools and resources to proactively resolve customer concerns and prevent further callbacks.
- Meet adherence guidelines to achieve a minimum target of 95%.
Requirements:
- High School Diploma; Bachelor's Degree preferred.
- Excellent customer service techniques and call center experience.
- Fluent English language skills.
- Intermediate MS Office skills.
Skills and Competencies:
- Basic understanding of the auto finance industry.
- Empathy and active listening skills.
- Customer focus and problem-solving skills.
- Good grammar and communication skills.
- Tolerance to work under pressure and emotional intelligence.
Nissan's Commitment:
Nissan Motor Acceptance Corporation (NMAC) and Infiniti Financial Services (IFS) are committed to providing equal employment opportunities to all applicants, without regard to gender, gender identity, sexual orientation, race, color, language, religion, political opinion, national or social origin, economic position, birth, or any other condition.
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