SAP Service Delivery Specialist

hace 1 día


San Pedro Garza García, Nuevo León, México SAP A tiempo completo

About the Role

We are seeking a highly skilled Service Delivery Specialist to join our SAP ECS - Enhanced Operations Service (EOS) organization. As a trusted advisor, you will be responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.

Key Responsibilities

  • Act as the primary point of contact for the TSMs with the delivery organization, ensuring activity plans are created together with the TSMs and CDMs.
  • Collaborate with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services.
  • Provide innovative solutions and recommendations to customers based on a comprehensive understanding of their business, goals, and challenges.
  • Escalate technical issues related to the EOS customer landscape and serve as an escalation point.
  • Work closely with the EOS delivery teams in different service areas, including Service Request Fulfilment, Incident Management, Event Management, and Problem Management.

Requirements and Expectations

  • 6+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS).
  • Minimum of 5 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase.
  • Advanced technical background in Linux-based server operating systems.
  • Project management skills to efficiently handle customer projects and resolve issues.

What We Offer

  • A highly collaborative, caring team environment with a strong focus on learning and development.
  • Recognition for your individual contributions and a variety of benefit options.
  • Opportunities for professional growth and development in a dynamic and innovative company.

About SAP

SAP is a global leader in enterprise software and software-related services. Our innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are committed to helping every challenge get the solution it deserves.

Join Our Team

We are proud to be an equal opportunity workplace and are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.



  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleThe Service Delivery Specialist plays a pivotal role within the SAP ECS organization, serving as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesAct as the interface for the EOS delivery team with customer CDMs/TSMs, planning service requests and support...


  • San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Service Delivery Specialist to join our team at SAP. As a trusted advisor, you will play a pivotal role in safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesAct as the primary point of contact for the Technical Service Managers with the delivery organization,...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Service Delivery Specialist to join our SAP ECS - Enhanced Operations Service (EOS) organization. As a trusted advisor, you will play a pivotal role in safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesAct as the primary point of contact for the TSMs with the...


  • San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    Job SummaryWe are seeking a highly skilled SAP Enterprise Cloud Services Expert to join our team at SAP. As a trusted advisor, you will play a pivotal role in safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesAct as the primary point of contact for the TSMs with the delivery organization, ensuring...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking an experienced Cloud Operations Specialist to join our SAP Enterprise Cloud Services (ECS) Delivery team. As a key member of our team, you will be responsible for ensuring the smooth operation of our cloud infrastructure and services, providing expert support to our customers, and driving continuous improvement initiatives to...


  • San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    Job SummarySAP SE is seeking a highly skilled SAP Basis Expert ECS Enhanced Operations Service Specialist to join our team. As a trusted advisor, you will play a pivotal role in safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesEnsure day-to-day quality service delivery and define, track, and...

  • Service Delivery Manager

    hace 3 semanas


    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the Role:We are seeking a highly skilled Service Delivery Manager to join our Global Cloud Infrastructure & Delivery (GCID) team. As a key member of our Service Management team, you will be responsible for developing and delivering cloud operation excellence for our Lines of Business (LoBs).Key Responsibilities:Develop trusted advisor relationships...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Operations Specialist to join our team at SAP. As a key member of our global operations team, you will play a critical role in ensuring the delivery of high-quality services to our customers.Key ResponsibilitiesService Delivery: Ensure day-to-day quality service delivery, defining and tracking various...


  • San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    **About Us**SAP is a leading provider of enterprise software solutions, enabling businesses to run better and achieve their goals. Our company culture is built on collaboration, innovation, and a passion for helping our customers succeed.**Job Summary**We are seeking an Enhanced Operations Service Specialist with a strong background in Basis and Performance...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Operations Specialist to join our team at SAP. As an Operations Specialist, you will play a critical role in ensuring the smooth delivery of our services to our customers.Key ResponsibilitiesAs an Operations Specialist, you will be responsible for:Ensuring day-to-day quality service deliveryDefining and tracking...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking an experienced SAP Basis Expert to join our ECS Enhanced Operations Service team. As a trusted advisor, you will be responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesEnsure day-to-day quality service delivery and define, track, and achieve various...


  • San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    About the RoleSAP SE is seeking a highly skilled SAP Basis Expert ECS Enhanced Operations Specialist to join our team. As a trusted advisor, you will play a pivotal role in safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesEnsure day-to-day quality service delivery and define, track, and achieve...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Unlock Your Potential as a Procurement Support SpecialistAt SAP, we're on a mission to help the world run better. As a Procurement Support Specialist, you'll play a vital role in delivering exceptional customer service to our clients in Monterrey, Mexico. Your expertise will be instrumental in resolving issues related to the implementation, deployment,...

  • SAP Basis Expert

    hace 4 semanas


    San Pedro Garza García, Nuevo León, México SAP SE A tiempo completo

    About the RoleWe are seeking a highly skilled SAP Basis Expert to join our Enhanced Operations Service team at SAP SE. As a key member of our team, you will play a pivotal role in safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesService Delivery and Quality AssuranceEnsure day-to-day quality...


  • San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    Job SummarySAP SE is seeking a highly skilled SAP Basis and Performance Expert Ecs Enhanced Operations Service Specialist to join our team. As a key member of our Enterprise Cloud Services (ECS) Delivery organization, you will play a pivotal role in safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled SAP Basis Performance Expert to join our ECS Enhanced Operations Service team. As a key member of our team, you will be responsible for ensuring the smooth operation of our customers' SAP systems, providing expert-level support and guidance to resolve complex technical issues.Key ResponsibilitiesEnsure day-to-day...


  • San Pedro Garza García, Nuevo León, México SAP SE A tiempo completo

    About the RoleWe are seeking a highly skilled SAP Basis and Performance Expert ECS Enhanced Operations Service Specialist to join our team at SAP SE. As a key member of our Enterprise Cloud Services (ECS) Delivery organization, you will play a pivotal role in safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Operations Specialist to join our team at SAP. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our cloud-based services.Key ResponsibilitiesEnsure day-to-day quality service delivery and define and track various service KPIs and SLAs.De-escalate...


  • San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    About the RoleWe are seeking an experienced Cloud Operations Specialist to join our SAP Enterprise Cloud Services Delivery team. As a key member of our team, you will be responsible for ensuring the smooth operation of our cloud infrastructure and services, providing expert support to our customers, and driving continuous improvement initiatives to enhance...

  • Senior IT Specialist

    hace 3 semanas


    San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    Transforming Business with SAPSAP is a leading enterprise software company that enables businesses to run better. Our company culture is built on collaboration, innovation, and a shared passion to help businesses succeed. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual...