Service Delivery Specialist

hace 11 horas


San Pedro Garza García, Nuevo León, México SAP A tiempo completo

About the Role

We are seeking a highly skilled Service Delivery Specialist to join our SAP ECS - Enhanced Operations Service (EOS) organization. As a trusted advisor, you will play a pivotal role in safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.

Key Responsibilities

  • Act as the primary point of contact for the TSMs with the delivery organization, ensuring activity plans are created together with the TSMs and CDMs.
  • Collaborate with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services.
  • Provide innovative solutions and recommendations to customers based on a comprehensive understanding of their business, goals, and challenges.
  • Serve as an escalation point for technical issues related to the EOS customer landscape.

Requirements and Expectations

  • 6+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS).
  • Minimum of 5 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase.
  • Advanced technical background in Linux-based server operating systems.
  • Excellent written and verbal communication skills in English.

What We Offer

At SAP, we offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Location and Travel

Monterrey, Mexico. Expected travel requirement is 10%.



  • San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Service Delivery Specialist to join our team at SAP. As a trusted advisor, you will play a pivotal role in safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesAct as the primary point of contact for the Technical Service Managers with the delivery organization,...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleThe Service Delivery Specialist plays a pivotal role within the SAP ECS organization, serving as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesAct as the interface for the EOS delivery team with customer CDMs/TSMs, planning service requests and support...


  • San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    Job SummaryWe are seeking a highly skilled SAP Enterprise Cloud Services Expert to join our team at SAP. As a trusted advisor, you will play a pivotal role in safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesAct as the primary point of contact for the TSMs with the delivery organization, ensuring...

  • Service Delivery Manager

    hace 12 horas


    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the Role:We are seeking a highly skilled Service Delivery Manager to join our Global Cloud Infrastructure & Delivery (GCID) team. As a key member of our Service Management team, you will be responsible for developing and delivering cloud operation excellence for our Lines of Business (LoBs).Key Responsibilities:Develop trusted advisor relationships...


  • San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Operations Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring day-to-day quality service delivery, defining and tracking various service KPIs and SLAs, and de-escalating running escalations.Key ResponsibilitiesEnsure day-to-day quality service...


  • San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Operations Specialist to join our team at SAP SE. As a key member of our operations team, you will be responsible for ensuring day-to-day quality service delivery, defining and tracking various service KPIs and SLAs, and de-escalating running escalations.Key ResponsibilitiesEnsure seamless service delivery...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Operations Specialist to join our team at SAP. As a key member of our global operations team, you will play a critical role in ensuring the delivery of high-quality services to our customers.Key ResponsibilitiesService Delivery: Ensure day-to-day quality service delivery, defining and tracking various...


  • San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Operations Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring day-to-day quality service delivery, defining and tracking various service KPIs and SLAs, and de-escalating running escalations.Key ResponsibilitiesEnsure Day-to-Day Quality Service...


  • San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    **About Us**SAP is a leading provider of enterprise software solutions, enabling businesses to run better and achieve their goals. Our company culture is built on collaboration, innovation, and a passion for helping our customers succeed.**Job Summary**We are seeking an Enhanced Operations Service Specialist with a strong background in Basis and Performance...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Operations Specialist to join our team at SAP. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our cloud-based services.Key ResponsibilitiesEnsure day-to-day quality service delivery and define and track various service KPIs and SLAs.De-escalate...


  • San Pedro Garza García, Nuevo León, México SAP SE A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Operations Specialist to join our team at SAP SE. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our cloud-based services to our global customers.Key ResponsibilitiesEnsure day-to-day quality service delivery and define and track various service KPIs and...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Basis Operations Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our cloud-based services.Key ResponsibilitiesEnsure day-to-day quality service deliveryDefine and track various service KPIs and SLAsDe-escalate running...

  • Senior IT Specialist

    hace 1 día


    San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    Transforming Business with SAPSAP is a leading enterprise software company that enables businesses to run better. Our company culture is built on collaboration, innovation, and a shared passion to help businesses succeed. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual...


  • San Pedro Garza García, Nuevo León, México Tesla A tiempo completo

    Tesla Service Manager RoleAs a Service Manager at Tesla, you will be responsible for driving exceptional results in customer service and operational efficiency in our service centers. Your primary goal will be to assist in the daily operations of the Service Center to ensure outstanding performance on all aspects of customers, people, operations, and...


  • San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Operations Specialist to join our team at SAP. As a key member of our operations team, you will be responsible for ensuring day-to-day quality service delivery, defining and tracking various service KPIs and SLAs, and de-escalating running escalations.Key ResponsibilitiesEnsure day-to-day quality service...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Operations Specialist to join our team at SAP. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our cloud-based services to our global customers.Key ResponsibilitiesEnsure day-to-day quality service deliveryDefine and track various service KPIs and...


  • San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Operations Specialist to join our team at SAP SE. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our cloud-based services to our customers.Key ResponsibilitiesEnsure day-to-day quality service deliveryDefine and track various service KPIs and...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking an experienced Cloud Operations Specialist to join our SAP Enterprise Cloud Services (ECS) Delivery team. As a key member of our team, you will be responsible for ensuring the smooth operation of our cloud infrastructure and services, providing expert support to our customers, and driving continuous improvement initiatives to...


  • San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    Job SummarySAP SE is seeking a highly skilled SAP Basis Expert ECS Enhanced Operations Service Specialist to join our team. As a trusted advisor, you will play a pivotal role in safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesEnsure day-to-day quality service delivery and define, track, and...


  • San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    About the RoleWe are seeking an experienced Cloud Operations Specialist to join our SAP Enterprise Cloud Services Delivery team. As a key member of our team, you will be responsible for ensuring the smooth operation of our cloud infrastructure and services, providing expert support to our customers, and driving continuous improvement initiatives to enhance...