SAP Basis Performance Expert ECS Enhanced Operations Service Specialist

hace 1 día

San Pedro Garza García, Nuevo León, México SAP A tiempo completo
About the Role

We are seeking a highly skilled SAP Basis Performance Expert to join our ECS Enhanced Operations Service team. As a key member of our team, you will be responsible for ensuring the smooth operation of our customers' SAP systems, providing expert-level support and guidance to resolve complex technical issues.

Key Responsibilities
  • Ensure day-to-day quality service delivery and define, track, and achieve various ambitious service KPIs and SLAs.
  • Provide quick responses during escalations, take proactive steps to avoid escalations, and identify and drive initiatives to improve operation and stability for our customer systems.
  • Perform comprehensive performance assessments (memory, disk I/O, IOPS, CPU utilization, etc.) for SAP systems running on Hyperscalers platform utilizing various performance tools.
  • Assist EOS operations support for any ongoing performance issues in customer production systems.
  • Oversee performance testing, benchmarking for new IT stack (HANA + OS) to find performance issues before sign-off for production implementation using data-driven approach.
  • Develop and implement performance optimization strategies for SAP applications, HANA DB, and Azure infrastructure.
  • Collaborate with ECS Service Engineering, Client Delivery Management, EOS Operations, HANA development, and Customer to optimize system configurations, parameters, and resource allocation to maximize performance and scalability.
  • Document performance test results, optimization processes, and recommendations for knowledge sharing and upskilling the team.
  • Monitor production system performance, help team to proactively identify issues, and provide recommendations to maintain optimal performance levels.
  • Root Cause analysis for Service requests failures/outages, performance issues – continuous improvement methodologies.
  • Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery.
  • Streamline standard operating procedures by focusing on automation enhancements.
  • Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.
Requirements
  • Hands-on experience in one of the areas like Basis, System Performance Management, Lifecycle events (Upgrades / Updates), SAP Project Management, Support, Escalation Management. Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.
  • Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA, and SAP Sybase Adaptive Server Enterprise (ASE).
  • Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support.
  • Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import.
  • Experience in Problem Management, Root cause analysis methodologies.
Education and Qualifications
  • 10+ years of Technical Operations in ABAP/JAVA/HANA/DB2/Performance analysis role.
  • Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
  • Professional Certification of SAP BASIS, Business Object with exposure to Project Management tasks including PMP and ITIL certification.
  • Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS, and GCP).
  • Capacity to continuously acquire new knowledge in an independent and proactive way.
  • Good analytical and solution-oriented thinking.
  • Very good communication and networking skills.
  • Experience of safeguarding customer relationships.
  • Strong customer service focus.
  • Very good English language skill.
  • May be required to work on weekends, off-hours - flexibility is a must.

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