SAP Basis Performance Expert ECS Enhanced Operations Service Specialist
hace 2 meses
We are seeking a highly skilled SAP Basis Performance Expert to join our ECS Enhanced Operations Service team. As a key member of our team, you will be responsible for ensuring the smooth operation of our customers' SAP systems, providing expert-level support and guidance to resolve complex technical issues.
Key Responsibilities- Ensure day-to-day quality service delivery and define, track, and achieve various ambitious service KPIs and SLAs.
- Provide quick responses during escalations, take proactive steps to avoid escalations, and identify and drive initiatives to improve operation and stability for our customer systems.
- Perform comprehensive performance assessments (memory, disk I/O, IOPS, CPU utilization, etc.) for SAP systems running on Hyperscalers platform utilizing various performance tools.
- Assist EOS operations support for any ongoing performance issues in customer production systems.
- Oversee performance testing, benchmarking for new IT stack (HANA + OS) to find performance issues before sign-off for production implementation using data-driven approach.
- Develop and implement performance optimization strategies for SAP applications, HANA DB, and Azure infrastructure.
- Collaborate with ECS Service Engineering, Client Delivery Management, EOS Operations, HANA development, and Customer to optimize system configurations, parameters, and resource allocation to maximize performance and scalability.
- Document performance test results, optimization processes, and recommendations for knowledge sharing and upskilling the team.
- Monitor production system performance, help team to proactively identify issues, and provide recommendations to maintain optimal performance levels.
- Root Cause analysis for Service requests failures/outages, performance issues – continuous improvement methodologies.
- Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery.
- Streamline standard operating procedures by focusing on automation enhancements.
- Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.
- Hands-on experience in one of the areas like Basis, System Performance Management, Lifecycle events (Upgrades / Updates), SAP Project Management, Support, Escalation Management. Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.
- Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA, and SAP Sybase Adaptive Server Enterprise (ASE).
- Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support.
- Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import.
- Experience in Problem Management, Root cause analysis methodologies.
- 10+ years of Technical Operations in ABAP/JAVA/HANA/DB2/Performance analysis role.
- Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
- Professional Certification of SAP BASIS, Business Object with exposure to Project Management tasks including PMP and ITIL certification.
- Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS, and GCP).
- Capacity to continuously acquire new knowledge in an independent and proactive way.
- Good analytical and solution-oriented thinking.
- Very good communication and networking skills.
- Experience of safeguarding customer relationships.
- Strong customer service focus.
- Very good English language skill.
- May be required to work on weekends, off-hours - flexibility is a must.
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San Pedro Garza García, Nuevo León, México Sap Se A tiempo completoJob SummarySAP Basis Expert ECS Enhanced Operations Service Specialist plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key Responsibilities Ensure Day to Day quality service...
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San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout the RoleWe are seeking an experienced SAP technology professional to join our Enhanced Operations Service (EOS) team as a Basis Performance Expert. As a trusted advisor, you will play a pivotal role in safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesEnsure day-to-day quality service...
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San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout the RoleWe are seeking an experienced SAP technology professional to join our Enhanced Operations Service (EOS) team as a Basis Performance Expert. As a trusted advisor, you will play a pivotal role in safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesEnsure day-to-day quality service...
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