Customer Service Advocate

hace 1 mes

Guadalajara, Jalisco, México Rockpoint Legal Funding A tiempo completo
About the Role

We are seeking a skilled Customer Service Representative to join our team at Rockpoint Legal Funding, one of the largest and most reputable non-recourse legal funding companies on the West Coast.

The ideal candidate will possess excellent communication skills, fluency in both English and Spanish, and a strong ability to multitask in a fast-paced environment.

Key Responsibilities
  • Obtain case information and submit requests to our internal system.
  • Accept calls from plaintiffs via call queue and provide status updates.
  • Notify plaintiffs of status updates via outbound phone calls.
  • Create template-based funding contracts according to provided specifications and monitor signature status once electronically sent.
  • Answer incoming calls to the operator phone queue.
  • Counsel plaintiffs on contract details, providing funds delivery options and managing expectations for the timeline and associated delivery costs.
Requirements
  • Must have Customer Service experience, preferably in the Personal Injury Legal or finance space.
  • Must be detail-oriented, very organized, and possess a strong multitasking ability.
  • Must be an energetic and reliable individual who can thrive in a fast-paced, performance-driven organization.
  • High emotional intelligence, empathy, charisma, interpersonal skills, and the ability to read between the lines and ask the right questions.
  • Excellent communication skills (verbal, listening, writing). High level of comfort and confidence on the phone and the ability to communicate effectively telephonically.
  • You must speak fluent English and Spanish.
  • High-speed internet connection at home (80 Mbps).
  • Up-to-date laptop with at least 8GB RAM.
  • Working computer system. Two computer monitors are a plus.
Benefits
  • Competitive compensation: $7.00 - $8.25 USD / Hour DOE.
  • Opportunities for career growth and professional development.

We are an equal opportunity employer and welcome applicants from diverse backgrounds. If you are a motivated and customer-focused individual who is passionate about providing exceptional support, please submit your application, including your current resume and a cover letter, to be considered for this exciting opportunity.

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