Data Center Technician II

hace 3 semanas


Santiago de Querétaro, Querétaro de Arteaga, México Microsoft A tiempo completo
Overview

This role is 100% on-site in Mexico and is part of Microsoft's global portfolio of over 200 data centers in 32 countries.

As a Microsoft Data Center Technician, you will develop an understanding of standard processes and procedures for preparing, installing, diagnosing, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced data center colleagues.

This opportunity will allow you to develop an understanding of our data center environment, familiarize yourself with security and data management procedures, and accelerate your career growth in the process.

Key Responsibilities
  • Perform diagnostics and troubleshooting following standard procedures, quickly identifying the cause(s) of issues, and replacing faulty components with minimal customer and business disruption.
  • Perform post-execution quality checks and verify that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
  • Decommission hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
  • Follow procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
Requirements
  • High school diploma.
  • 1+ year(s) experience in repairs of computer hardware, servers, fiber optics, and components supporting IT equipment.
  • Fluent in English and Spanish.
  • Able to work on-site in Queretaro 100% of the time.
  • Flexibility to work 9 to 12 hours shifts, including weekends, and/or holidays.
  • Flexibility to work rotating shifts.
Benefits

Microsoft offers a range of benefits, including industry-leading healthcare, educational resources, discounts on products and services, savings and investments, maternity and paternity leave, and opportunities to network and connect.


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