Advanced Azure Cognitive Services Support Specialist

hace 2 meses


Guadalajara, Jalisco, México Sonataone A tiempo completo

Sonata Software Overview

Sonata is a global technology company that specializes in platform-based digital transformation. We help businesses become connected, open, intelligent, and scalable through our Platformation methodology, which brings together industry expertise, platform technology excellence, design innovation, and strategic engagement models. Our software portfolio includes the Brick & Click Retail Platform, Modern Distribution Platform, Rezopia Digital Travel Platform, Kartopia E-commerce Platform, Halosys enterprise development automation Platform, CTRM Commodity Trading and Risk Management Platform, and KODO - AI Powered Customer Experience (CX) Platform. We deliver sustained value to our customers through our services built on Microsoft Dynamics 365, Microsoft Azure, AWS, Cloud Engineering, and Managed Services. Our approach ensures that our services meet the Platformation promise. As world leaders in digital technologies, including IoT, Artificial Intelligence, Machine Learning, Robotic Process Automation, Chatbots, Block Chain, and Cyber Security, Sonata's people and systems are nurtured to deliver on our commitment to excellence in business technology solutions.

Job Title: Technical Support - Azure Cognitive Services

Role Description

  1. Responsible for troubleshooting and solving customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.
  2. Knowledge of Azure Cognitive Services, including LUIS, SDK app, ML Model prediction accuracy, Python, C#, C++, Java, Debugging and validation of Backend Logs, API's (OCR/Face etc), Rest API's communication, end point, authentication, debugging, capturing traces, Azure, AWS cloud development experience, and OpenAI.
  3. Experience in troubleshooting and resolving technical issues related to machine learning frameworks and tools.
  4. Effective communication and interpersonal skills to interact with customers and cross-functional teams.

Preferred qualifications

  • Bachelor's degree in computer science, Information Technology, or related field with 1+ years of technical support, technical consulting experience, or information technology experience.
  • 3+ years of technical support, technical consulting experience, or information technology experience.

Why join Sonata Software?

At Sonata, you'll have an outstanding opportunity to use your skills and imagination to push the boundaries of what's possible. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators who are driven to go beyond the status quo to craft what comes next. Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.



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