IT Support Specialist

hace 2 días


Guadalajara, Jalisco, México Ntt Data Services A tiempo completo

We are seeking an experienced IT Support Specialist to join our team in Guadalajara, Mexico.

Ntt Data Services currently seeks a full-time Help Desk Senior Associate with competitive salary and benefits package.

**Requirements:**

- Availability to work 45 hours per week
- Advanced English language skills and French proficiency
- Strong background in IT environment and customer service experience
- At least 6 months of experience in similar role

**Competitive Salary:**

The estimated annual salary for this position is approximately $50,000 - $60,000, depending on qualifications and experience.

**Benefits Package:

- Grocery tickets: 12% of base salary
- 30 days of Christmas bonus
- 10 days of paid vacation
- 50% vacation bonus
- 5 personal days per year
- Comprehensive medical insurance (employee and family)
- Life insurance
- Dental insurance
- Discounts at selected optics stores

**Job Responsibilities:

- General L1 support for hardware and MS Office applications
- Provide technical support via phone calls and escalate issues to other support groups when necessary
- Document troubleshooting steps and detailed descriptions of customer incidents and requests
- Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures

**Additional Information:**

This role is remote-based, offering flexibility and work-life balance. The ideal candidate will possess strong communication and problem-solving skills, with the ability to thrive in a fast-paced IT environment.



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