Order Fulfillment Specialist

hace 1 día


San Pedro Garza García, Nuevo León, México Steelcase A tiempo completo

We are seeking a seasoned professional to join our team as an Order Fulfillment Specialist. This key role will serve as the primary point of contact between Steelcase NA and AMQ, ensuring seamless order fulfillment processes from receipt to final installation.

**Key Responsibilities:**

- Manage assigned accounts through the order fulfillment process, providing exceptional customer service and resolving complaints in a timely manner.
- Collaborate with internal teams to optimize supply chain, manufacturing, and delivery efficiencies, resulting in a superior customer experience.
- Utilize performance metrics to understand customer needs and drive process improvements.
- Develop and maintain long-term customer relationships, driving sales growth through outstanding service and support.
- Ensure customer satisfaction goals are met, executing strategies to support those objectives.
- Provide training and education to new team members, promoting knowledge sharing and best practices.
- Create and maintain process documentation and standard operating procedures to meet channel development requirements.

**Requirements and Qualifications:**

- Advanced written and oral English proficiency (100%).
- Currently pursuing a bachelor's degree in International Business, Commerce, or related field.
- Full-time availability (7am-4pm).
- Ability to graduate by December 2025.

**Preferred Skills and Competencies:**

- Excellent multi-tasking and organizational skills, with ability to work on multiple orders and projects simultaneously.
- Strong negotiation and problem-solving skills, with ability to work under pressure and meet deliverables.
- Excellent verbal and written communication skills, with ability to interact effectively with various organizational levels.
- Customer service-oriented mindset, with focus on delivering exceptional experiences.

**Why Choose Steelcase:**

We prioritize supporting our employees in all aspects of their lives, recognizing the impact of our work on our customers and communities. When we bring our talents together, we make a positive lasting impact.

**About Steelcase:**

We design, manufacture, and partner with leading organizations to provide architecture, furniture, and technology solutions, accessible through a network of channels. As a global industry leader, we strive to create places that help people work better, be inspired, and accomplish more.



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