Order Fulfillment Specialist

hace 2 días


San Pedro Garza García, Nuevo León, México Steelcase A tiempo completo

We are seeking a highly motivated and organized Order Fulfillment Specialist to join our team in this exciting business development opportunity.

Job Overview

This role is responsible for managing assigned accounts through the order fulfillment process, from receipt of order to final installation. The ideal candidate will possess excellent communication skills, be able to work effectively with customers, and have a strong understanding of supply chain and manufacturing efficiencies.

The successful Order Fulfillment Specialist will be accountable for customer satisfaction goals, execute strategies that support those goals, and assist customers with answering product questions, processing transactions, and providing exceptional customer service.

Key Responsibilities
  • Manage assigned accounts through the order fulfillment process
  • Understand Steelcase's order fulfillment value stream and optimize supply chain, manufacturing, and delivery efficiencies
  • Own decision-making for OF processes when onboarding new businesses
  • Provide Operations Performance data to stakeholders to collaborate on problem resolution
  • Train and educate new team members
  • Develop and maintain long-term customer relationships
Requirements

To be considered for this role, you must have:

  • Advanced written and oral English skills (100% proficiency)
  • A bachelor's degree in International Business, Commerce, or a related field
  • Full-time availability (7am-4pm)
  • Ability to graduate at least by December 2025
Preferred Qualifications

Prior experience in order fulfillment, project management, or a related field would be an asset. Additionally, the ability to multitask, work under pressure, and meet deliverables is essential for success in this role.

About Us

At Steelcase, we prioritize supporting our employees both in and out of work, recognizing the importance of work-life balance. We strive to create places that help people work better, be inspired, and accomplish more.

Steelcase is a global, industry-leading company with a reputation for excellence in architecture, furniture, and technology solutions. We provide employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status.



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