Customer Service Ambassador

hace 1 semana


Cd Obregon, Sonora, México intugo A tiempo completo
About Intugo

At Intugo, we pride ourselves on delivering exceptional customer experiences that exceed expectations. As a Customer Service Ambassador, you will be at the forefront of our efforts to engage with customers and provide top-notch support.

Job Description

We are seeking a highly skilled Customer Service Ambassador to join our team. The successful candidate will be responsible for handling inbound and outbound calls, addressing customer concerns and inquiries, and providing effective solutions to their queries.

Responsibilities
  • Handle inbound and outbound calls, responding promptly to customer inquiries and resolving issues in a timely manner.
  • Address customer complaints, empathizing with their concerns and providing suitable resolutions.
  • Educate customers about our products and services, highlighting their benefits and features.
  • Guide customers through the online application process, ensuring they have a seamless experience.
  • Document all client interactions accurately and coherently, maintaining a clear record of conversations.
  • Assist customers with scheduling or adjusting payments, catering to their specific needs.
  • Follow established communication procedures, guidelines, and policies, upholding our high standards.
  • Maintain composure in escalated situations, remaining calm and professional under pressure.
  • Provide accurate, valid, and complete information by utilizing the most effective methods and tools.
Work Schedule

The Customer Service Ambassador will work a 5-day week, with two days off. The specific schedule is as follows:

Monday: 5 am - 2 pm

Thursday: 7 am - 4 pm

Friday: 7 am - 4 pm

Saturday: 6 am - 3 pm

Tuesday and Wednesday: Off

Compensation and Benefits

The successful candidate can expect a competitive salary of $15,000 per month, accompanied by attractive benefits packages.



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