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Customer Support Specialist

hace 2 meses


Guadalajara, Jalisco, México Traba App A tiempo completo

Job Summary:

We are seeking a highly motivated and organized Operations Specialist to join our team at Traba App. As an Operations Specialist, you will play a key role in onboarding workers into temporary roles within sectors like manufacturing, logistics, and warehousing.

Key Responsibilities:

  • Full-Cycle Recruitment: Conduct full-cycle recruitment, including sourcing, screening, interviewing, and placing candidates for light industrial roles.
  • Client Coordination: Work closely with the Territory Operations Team to understand each customer's unique needs.
  • Effective Communication: Communicate with users on the app to effectively fill open positions.
  • Recruitment Tools Utilization: Utilize various recruiting tools and platforms to attract and engage with potential candidates.
  • Job Posting: Write and post job descriptions on job boards, social media, and other relevant platforms.
  • High Volume Calling: Make a high volume of calls to workers across different time zones to ensure shift coverage. Maintain a positive and persistent approach.
  • Feedback Provision: Provide timely and constructive feedback to candidates and Territory Operations Team.
  • Flexibility: Be adaptable to be placed where there is demand, with little downtime.
  • Fast-Paced Environment: Thrive in a fast-paced, results-driven environment where quick decision-making and adaptability are crucial.

Qualifications:

  • Experience: Recent college graduate or 2+ years of professional experience preferred but not required at a fast-paced company in business support, customer support or similar role.
  • Skills: Excellent communication skills, both verbal and written.
  • Work Ethic: A strong work ethic. Ability to balance multiple critical tasks, work under pressure, and consistently deliver against deadlines.
  • Attitude: Enthusiastic and positive attitude and care for our workers.
  • Adaptability: Ability to thrive in a fast-paced environment. Willingness to tackle tasks hands-on.
  • Flexibility: Willingness to adapt to where demand is highest, with minimal downtime.