Global Solution Support Lead Engineer
hace 5 horas
FICO, a leading global analytics software company, is seeking a highly skilled Global Solution Support Lead Engineer to join our world-class team. As a key member of our Solution Support Group, you will be responsible for providing 24x7 upgrade support for our Cloud, SaaS, ASP, and hosted solutions.
Key Responsibilities- Assist with the operations and stability of our environments in accordance with established procedures and best practices.
- Drive incidents to resolution during scheduled upgrade activities and tasks.
- Implement, monitor, refresh, and perform tasks on select/key Platform solutions.
- Solution Deployment and Promotion.
- Solution Technical Regression Testing (post upgrade).
- Solution Technical Performance Validation/Testing/Sizing (post-upgrade).
- Solution Change Management (deployments, patches, upgrades).
- Solution Monitoring (setup and alerting from solution, bureaus).
- Solution Incident Investigation and Resolution.
- Solution related OEM Support L2 & L3 of the Solution.
- Ambitious and self-driven individual with proven experience working platform, SaaS, and component solutions.
- Entry level knowledge of RedHat Enterprise Linux (RHEL).
- Knowledge of web technologies (JBoss, Tomcat, Apache HTTP Server, OpenAM). Outsystems a plus.
- Working knowledge of relational database systems - MySQL, SQL Server 2005/2008/2012, Oracle 11 and Oracle RAC.
- Working knowledge of LDAP design, implementation, and networking.
- Exposure to administering multi-platform operating system environments (Windows and LINUX).
- Familiarity with ITIL standards and technologies (ServiceNow).
- Scripting/programming experience in Puppet, Powershell, PERL,.NET, Python or UNIX Shell a plus.
FICO is a leading global analytics software company, helping businesses in 100+ countries make better decisions. We are committed to helping businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.
We make a real difference in the way businesses operate worldwide:
- Credit Scoring — FICO Scores are used by 90 of the top 100 US lenders.
- Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
- Lending — 3/4 of US mortgages are approved using the FICO Score.
Join FICO and help change the way business thinks.
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