Strategic Business Insights Manager

hace 1 semana


Ciudad de México, Ciudad de México Zendesk, Inc. A tiempo completo

Zendesk, Inc. is seeking a highly skilled Senior Analyst, Enterprise Analytics to join our team in this exciting role.

The estimated salary for this position is $120,000 - $180,000 per year, depending on location and experience.

About the Role

We are looking for a data-driven professional who can deliver actionable insights and drive business decisions with confidence. As a Senior Analyst, you will collaborate closely with our Product, Finance, Marketing, and GTM teams to identify opportunities, analyze complex datasets, and develop strategic narratives that inform business growth.

Your key responsibilities will include:

  • Working closely with stakeholders to define problem statements and explore data to understand customer behavior and market trends.
  • Developing business insights, reports, and dashboards that inform product development prioritization and drive data-driven decision-making.
  • Partnering with cross-functional analytics teams to standardize and promote product insights reporting across the company.
  • Building visually engaging reports and visualizations that communicate complex data insights effectively.
  • Mentoring and enabling team members and other users of the data.
Required Skills and Qualifications

To succeed in this role, you will need:

  • An analytical mindset with strong business acumen and intellectual curiosity.
  • 4+ years of experience working with SQL or other querying languages.
  • Proficiency with analytics and visualization tools like Tableau, Looker, or similar.
  • Excellent problem-solving skills and ability to deliver work autonomously.
  • A knack for identifying and investigating anomalies in data and ability to analyze complex datasets.
  • Applied experience in framing ambiguous problems, collecting/preparing data, and applying analytical rigor.
  • Exceptional communication and presentation skills.
About Zendesk, Inc.

Zendesk, Inc. is a leading service-first CRM company that powers billions of conversations between brands and customers worldwide. We believe in fostering a culture of inclusivity, diversity, and innovation, and we're committed to making a positive impact on our communities.

If you're a motivated and talented professional with a passion for data-driven insights, we encourage you to apply for this exciting opportunity to join our team as a Senior Analyst, Enterprise Analytics.



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