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Collections Specialist

hace 2 meses


Ciudad de México, Ciudad de México SGS Société Générale de Surveillance SA. A tiempo completo
Job Summary

We are seeking a highly skilled Collections Specialist to join our team at SGS Société Générale de Surveillance SA. As a key member of our collections team, you will be responsible for managing customer relationships, resolving payment disputes, and ensuring timely collections.

Key Responsibilities
  • Establish and maintain effective communication with customers to resolve payment issues and negotiate payment plans.
  • Monitor and analyze customer payment status, identifying areas for improvement and implementing strategies to optimize collections.
  • Collaborate with the AR team to resolve payment disputes and ensure accurate records are maintained.
  • Provide feedback to the AR team on bad debts and debt write-offs, as well as payments allocation queries.
  • Work closely with Credit Management teams to manage credit limits and ensure compliance with SGS Collections' Policy.
  • Escalate issues and disputes to senior management as necessary.
  • Perform regular touchpoints with customers and prospective customers to ensure timely collections and maintain a positive relationship.
  • Support the preparation of monthly KPI reports and discuss results with stakeholders.
  • Ensure Collections' KPIs are met and continuously improve processes to optimize collections.
Requirements
  • Bachelor's Degree in Accounting, Business, or Finance.
  • 2+ years of experience in collections activities and/or accounts receivables.
  • Advanced English language skills.
  • Excellent communication skills in English and Spanish.
What We Offer
  • A friendly, supportive, and collaborative working environment.
  • A continuous learning experience to enrich your career.