Collections Specialist

hace 1 semana


Ciudad de México, Ciudad de México SGS A tiempo completo
Job Summary

We are seeking a highly skilled Collections Specialist to join our team at SGS. The successful candidate will be responsible for managing customer relationships, collecting receivables, and maintaining accurate records.

Key Responsibilities
  • Establish and maintain effective communication with customers to collect outstanding receivables.
  • Document customer interactions and update records accordingly.
  • Perform account reconciliations and ensure accurate payment status.
  • Review and send customer statements, addressing any discrepancies or issues.
  • Collaborate with the AR team to resolve customer complaints and feedback.
  • Work closely with Credit Management teams to manage credit limits and identify potential risks.
  • Evaluate and escalate customer disputes and issues as necessary.
  • Conduct regular touchpoints with customers to ensure timely payments and resolve any concerns.
  • Support the preparation of monthly KPI reports and discuss results with stakeholders.
Requirements
  • Bachelor's Degree in Accounting, Business, or Finance.
  • At least 2 years of experience in collections activities and/or accounts receivable.
  • Advanced English language skills.
  • Excellent communication skills in English and Spanish.

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