Insurance Collections Specialist
hace 2 meses
About the Role:
AIG is seeking a highly skilled and detail-oriented Insurance Collections Specialist to join our team. As a Collections Specialist, you will be responsible for managing premium receivables, providing exceptional customer service, and collaborating with internal stakeholders to drive collections projects forward.
Key Responsibilities:
- Manage and analyze premium receivables, identifying and resolving issues related to unrecognized charges, duplicate charges, and other collection questions.
- Prepare and elaborate monthly cash reports for premium receivables.
- Reconcile and administer special accounts, ensuring accurate and timely processing.
- Collaborate with internal teams to drive collections projects forward, including the generation of manual invoices and preparation of reports.
- Monitor and apply stand-alone cash, ensuring accurate and timely processing.
- Perform general ledger account analysis, identifying and resolving discrepancies.
- Process cancellation and reinstatement notices, ensuring accurate and timely processing.
- Communicate and train producers and distribution teammates on collections processes and procedures.
- File and organize collections department information, ensuring accurate and timely access.
- Support internal and external audits, ensuring compliance with regulatory requirements.
Requirements:
- Bachelor's degree in Business or a related field of study.
- At least 1 year of experience in the insurance industry, with a focus on collections and cash management.
- Negotiation skills, with the ability to effectively communicate with producers, insureds, and internal stakeholders.
- Proactive and resilient, with the ability to work in a fast-paced environment.
- Excellent written and verbal communication skills, with the ability to effectively communicate with internal and external stakeholders.
- Analytical skills and attention to detail, with the ability to identify and resolve complex issues.
- Excellent teamwork skills, with the ability to collaborate with internal stakeholders to drive collections projects forward.
- Conflict management skills, with the ability to effectively resolve disputes and issues.
- Basic or intermediate English language skills, with the ability to communicate effectively with internal and external stakeholders.
- Proficient in the use of MS Office suite products, particularly Excel and Word.
About AIG:
AIG is a leading global insurance organization, providing a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in over 80 countries and jurisdictions. We are committed to making the world a better place, and we believe in fostering the development of our employees through a range of learning opportunities and tuition reimbursement programs.
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