Insurance Collections Specialist

hace 2 meses


Ciudad de México, Ciudad de México AIG A tiempo completo

About the Role:

AIG is seeking a highly skilled and detail-oriented Insurance Collections Specialist to join our team. As a Collections Specialist, you will be responsible for managing premium receivables, providing exceptional customer service, and collaborating with internal stakeholders to drive collections projects forward.

Key Responsibilities:

  • Manage and analyze premium receivables, identifying and resolving issues related to unrecognized charges, duplicate charges, and other collection questions.
  • Prepare and elaborate monthly cash reports for premium receivables.
  • Reconcile and administer special accounts, ensuring accurate and timely processing.
  • Collaborate with internal teams to drive collections projects forward, including the generation of manual invoices and preparation of reports.
  • Monitor and apply stand-alone cash, ensuring accurate and timely processing.
  • Perform general ledger account analysis, identifying and resolving discrepancies.
  • Process cancellation and reinstatement notices, ensuring accurate and timely processing.
  • Communicate and train producers and distribution teammates on collections processes and procedures.
  • File and organize collections department information, ensuring accurate and timely access.
  • Support internal and external audits, ensuring compliance with regulatory requirements.

Requirements:

  • Bachelor's degree in Business or a related field of study.
  • At least 1 year of experience in the insurance industry, with a focus on collections and cash management.
  • Negotiation skills, with the ability to effectively communicate with producers, insureds, and internal stakeholders.
  • Proactive and resilient, with the ability to work in a fast-paced environment.
  • Excellent written and verbal communication skills, with the ability to effectively communicate with internal and external stakeholders.
  • Analytical skills and attention to detail, with the ability to identify and resolve complex issues.
  • Excellent teamwork skills, with the ability to collaborate with internal stakeholders to drive collections projects forward.
  • Conflict management skills, with the ability to effectively resolve disputes and issues.
  • Basic or intermediate English language skills, with the ability to communicate effectively with internal and external stakeholders.
  • Proficient in the use of MS Office suite products, particularly Excel and Word.

About AIG:

AIG is a leading global insurance organization, providing a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in over 80 countries and jurisdictions. We are committed to making the world a better place, and we believe in fostering the development of our employees through a range of learning opportunities and tuition reimbursement programs.


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