Senior Operations Manager

hace 2 días


Xico, México Didi Global A tiempo completo

About DiDi Global Inc.

DiDi Global Inc. is a leading mobility technology company that offers a range of services across various markets, including ride-hailing, taxi-hailing, chauffeur services, and food delivery. The company aims to provide flexible work and income opportunities for car owners, drivers, and delivery partners while collaborating with policymakers, the taxi industry, and the automobile industry to solve transportation, environmental, and employment challenges.

About the Role

We are seeking a Senior Operations Manager to join our Delivery team in LATAM. As a key member of our team, you will contribute to the development and growth of our delivery business by driving strategic initiatives, managing cross-functional projects, and improving existing processes. You will also mentor and develop team members, fostering a culture of continuous improvement and professional growth.

Key Responsibilities

  • Contribute to the development of long-term business strategies and value propositions using data-driven approaches.
  • Manage cross-functional projects and stakeholders to ensure alignment with strategic and tactical guidelines.
  • Improve existing and create new processes across LATAM to drive growth and efficiency.
  • Mentor and develop team members to foster a culture of continuous improvement and professional growth.
  • Design scalable operations processes to bring growth and efficiency.
  • Create engagement strategies to increase courier online time and retention in the platform.
  • Make recommendations for product changes and improvements.
  • Document best practices to ensure consistency in service across LATAM.

Requirements

  • 8+ years of experience in consulting, operations, analytics, or the technology sector.
  • Creative problem-solving skills.
  • Ability to design and build flows and processes to solve complex problems.
  • Ability to understand, analyze, and interpret data.
  • Demonstrated aptitude for analytical and conceptual problem-solving.
  • Ability to work effectively with people at all levels in an organization.
  • Ability to understand the perspectives of varied stakeholder groups.


  • Xico, México Recruiters And Hr Advisors Latam A tiempo completo

    Job Title: Operations Manager SeniorRecruiters and HR Advisors LATAM is seeking an experienced Operations Manager Senior to join our team in Polanco - Cuauhtémoc, Ciudad de México.About the RoleThe Operations Manager Senior will be responsible for ensuring the profitability and efficient management of the property's resources, including materials,...


  • Xico, México Abbvie A tiempo completo

    {"title": "Senior Study Operations Manager", "content": "Job SummaryAbbVie is seeking a Senior Study Operations Manager to join our Clinical Study Leadership team. As a people leader, you will be responsible for managing a regional team of Study Management Associates, providing guidance and support to ensure best-in-class study execution.Key...


  • Xico, México Citi A tiempo completo

    Job SummaryThe General Services Operations Sr. Manager is a senior-level professional responsible for leading operations and managing Citi's general operations teams, in coordination with the Corporate Services function. The overall objective is to utilize detailed knowledge to define and implement systems that are aligned with business strategy and goals,...


  • Xico, México Spoton - Corporate A tiempo completo

    **About Spoton - Corporate**We're a leading provider of innovative payment and software technology solutions for restaurants and small businesses. Our mission is to empower local businesses to increase profits and create better experiences for their customers and employees.**Job Summary:**We're seeking a highly experienced and dynamic Senior Client...


  • Xico, México Citi A tiempo completo

    Fraud Operations Senior ManagerThe Fraud Operations Senior Manager is a senior leadership position responsible for driving fraud management policies, processes, and procedures to minimize the impact of fraud in coordination with the Operations - Services team.Key Responsibilities:Manage one or more teams and a component of the fraud loss portfolioMonitor...

  • Senior Project Manager

    hace 2 semanas


    Xico, México Syneos Health Clinical A tiempo completo

    Job SummaryWe are seeking a highly experienced Senior Project Manager to join our team at Syneos Health Clinical. As a key member of our clinical operations team, you will be responsible for managing projects from start to finish, ensuring timely delivery and exceeding client expectations.Key Responsibilities:Participate in bid defense meetings to present...


  • Xico, México Amazon A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Senior Fulfillment Operations Manager to join our Amazon Transportation Services (ATS) team. As a key member of our operations team, you will be responsible for the strategic streamlining of border crossing operations to enable the access of products from US Fulfillment to our customers in Mexico.Key...

  • Operations Manager Senior

    hace 2 semanas


    Xico, México Recruiters And Hr Advisors Latam A tiempo completo

    Job SummaryWe are seeking a highly experienced and skilled Senior Operations Manager to join our team at Recruiters and HR Advisors LATAM. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our luxury boutique hotel.Key ResponsibilitiesManage and supervise the hotel's operations, including front...


  • Xico, México Citi A tiempo completo

    **Job Summary**:Citi is seeking a highly experienced Senior Operations Manager to lead our Operations Support department. As a key member of our team, you will be responsible for exercising full leadership and supervisory responsibility over the department, typically consisting of multiple teams.Key Responsibilities:Evaluate subordinates' performance and...

  • Senior Operations Manager

    hace 2 semanas


    Xico, México Amazon A tiempo completo

    About the RoleWe are seeking a highly experienced Senior Operations Manager to join our team at Amazon. As a key member of our Support Engineering team, you will be responsible for driving revenue, adoption, and growth from our largest and fastest-growing customers.Key ResponsibilitiesStrategic Planning and Execution: Develop and execute strategic plans to...


  • Xico, México Citigroup A tiempo completo

    {"title": "Cash & Trade Operations Manager", "subtitle": "Join Our Team", "content": "As a Cash & Trade Operations Manager at Citigroup, you will be responsible for ensuring the smooth operation of our trade and cash management services. Your primary goal will be to manage the daily activities of our team, ensuring that all transactions are processed...


  • Xico, México Yanfeng International Automotive Technology Co. Ltd. A tiempo completo

    Job DescriptionJob Title: Senior Operations ManagerCompany: Yanfeng International Automotive Technology Co. Ltd.Location: MexicoJob Type: Full-timeJob Category: Operations, FinanceAbout Us:Yanfeng International Automotive Technology Co. Ltd. is a leading global automotive supplier, focusing on interior, exterior, seating, cockpit electronics, and passive...

  • Operations Manager

    hace 4 días


    Xico, México Wallenius Wilhelmsen A tiempo completo

    Job Title: Operations SuperintendentOverview:We are seeking a highly skilled Operations Superintendent to join our team at Wallenius Wilhelmsen. This role will be responsible for coordinating all operations supervisors onsite, creating strategies to meet customer needs, and working closely with the Operations Manager to achieve safety, quality, and...


  • Xico, México Citigroup Inc. A tiempo completo

    Job SummaryThe Senior Operations Manager is a senior management level position responsible for overseeing the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment...


  • Xico, México Citigroup Inc. A tiempo completo

    Job Summary:The Senior Operations Manager is a senior management level position responsible for overseeing the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment...

  • Senior Manager

    hace 2 días


    Xico, México Citigroup A tiempo completo

    Job DescriptionJob Title: Senior Manager - Cash and Trade OperationsJob Summary:The Senior Manager - Cash and Trade Operations is a critical role responsible for ensuring the smooth operation of cash and trade transactions. This individual will oversee daily operations, manage staff, and ensure that teams meet performance and quality expectations.Key...


  • Xico, México Citibank A tiempo completo

    Job SummaryThe Senior KYC Operations Manager is a critical role within Citibank's Compliance and Control team, responsible for providing strategic leadership and direction to a team of employees in the provision of Anti-Money Laundering (AML) monitoring, governance, and regulatory reporting services.Key ResponsibilitiesManage and lead KYC operations,...


  • Xico, México Avantor A tiempo completo

    {"title": "Senior Operations Business Manager", "content": "Job SummaryWe are seeking a highly skilled Senior Operations Business Manager to join our team in Mexico City. As a key member of our leadership team, you will be responsible for overseeing the supervision of our Mexico City teams and acting as a brand ambassador for Avantor in the region.Key...

  • Senior Operations Manager

    hace 2 semanas


    Xico, México Citi A tiempo completo

    The Senior Operations Manager is a senior-level professional responsible for providing leadership and direction to the operations support team, in coordination with the Corporate Services function. The overall objective is to utilize advanced knowledge to lead planning and implementation of standards and practices, to enhance productivity, and to ensure...

  • Operations Manager

    hace 2 semanas


    Xico, México Citi A tiempo completo

    The Credit Initiation Group Manager is a senior management level position responsible for overseeing the management of a team or department in an effort to assess the ability of individuals, companies, and institutions to meet the demands of loans, agreements, and extended obligations in coordination with the Operations - Services team.**Key...