Customer Service Executive for International Logistics
hace 9 horas
En M&S Consultores, estamos buscando a un ejecutivo de atención al cliente bilingüe para apoyar nuestro crecimiento.
Perfil ideal:
Un graduado en ingeniería o carreras afines, con experiencia en logística, exportación e importación, así como conocimientos avanzados de inglés.
Requisitos del puesto:
Facilidad analítica, toma de decisiones y resolución de conflictos. Detalles precisos y habilidades de comunicación y escucha. Conocimientos en servicio al cliente y soporte técnico. Manejo de sistemas ERP / Epicor u otros similares.
Actividades clave:
Gestionar la información que accede y satisface las necesidades de los clientes. Proporcionar servicio de alta calidad y soporte en áreas como facturación, pedidos, calendarios de producción y calidad. Resolver problemas de clientes por teléfono. Mantener el equilibrio entre políticas de la empresa y beneficios del cliente en la toma de decisiones. Conocimientos técnicos sobre problemas relacionados con embalaje e internacionalización de la logística desde el muelle hasta el destino final. Responsable de recopilar y generar informes relacionados con encuestas de satisfacción de clientes. Recibir, revisar y procesar órdenes de materiales.
Beneficios:
$27,000 - $30,000 MXN mensuales para negociar. Fondo de ahorro 5%. Premio anual de 18 días. IMSS. Infonavit. Vales de comida. Almuerzo incluido.
Otras condiciones laborales:
Puesto completo tiempo. Salario: $27,000.00 - $30,000.00 MXN mensuales. Licenciatura terminada (deseable). Experiencia en servicio al cliente: 2 años (deseable). Idioma: Inglés (deseable). Lugar de trabajo: Empleo presencial.
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