Customer Service Executive for International Logistics

hace 9 horas


Santa Catarina, Nuevo León, México M&S Consultores A tiempo completo

En M&S Consultores, estamos buscando a un ejecutivo de atención al cliente bilingüe para apoyar nuestro crecimiento.

Perfil ideal:

Un graduado en ingeniería o carreras afines, con experiencia en logística, exportación e importación, así como conocimientos avanzados de inglés.

Requisitos del puesto:

Facilidad analítica, toma de decisiones y resolución de conflictos. Detalles precisos y habilidades de comunicación y escucha. Conocimientos en servicio al cliente y soporte técnico. Manejo de sistemas ERP / Epicor u otros similares.

Actividades clave:

Gestionar la información que accede y satisface las necesidades de los clientes. Proporcionar servicio de alta calidad y soporte en áreas como facturación, pedidos, calendarios de producción y calidad. Resolver problemas de clientes por teléfono. Mantener el equilibrio entre políticas de la empresa y beneficios del cliente en la toma de decisiones. Conocimientos técnicos sobre problemas relacionados con embalaje e internacionalización de la logística desde el muelle hasta el destino final. Responsable de recopilar y generar informes relacionados con encuestas de satisfacción de clientes. Recibir, revisar y procesar órdenes de materiales.

Beneficios:

$27,000 - $30,000 MXN mensuales para negociar. Fondo de ahorro 5%. Premio anual de 18 días. IMSS. Infonavit. Vales de comida. Almuerzo incluido.

Otras condiciones laborales:

Puesto completo tiempo. Salario: $27,000.00 - $30,000.00 MXN mensuales. Licenciatura terminada (deseable). Experiencia en servicio al cliente: 2 años (deseable). Idioma: Inglés (deseable). Lugar de trabajo: Empleo presencial.



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