Customer Service Representative
hace 1 mes
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team in the US. As a key member of our Payroll Team, you will provide exceptional customer service to employees and Business Unit partners.
Key Responsibilities:
- Manage payroll-related inquiries and resolve them efficiently and professionally
- Liaise with the Payroll Team to ensure all inquiries are resolved in a satisfactory manner
- Provide support by ensuring all enquiries are responded to in an efficient and timely manner
- Reset payroll employee self-service passwords
- Intake and manage payroll-related enquiries from employees and Business Unit partners
Qualifications:
- 3+ years customer service experience in a call center setting or similar environment
- Great command of spoken and written English
- High School degree or equivalent
- Basic knowledge of Payroll and experience with payroll systems
- Excellent customer service skills and strong analytical skills
- Strong technical aptitude and sense of urgency; strong organizational skills
Benefits:
- Competitive salary range $50,000 - $65,000 per year, depending on experience
- Opportunity to work with a leading company in the industry
- Collaborative and dynamic work environment
About Carrier:
Carrier is a leading provider of innovative solutions for the transportation industry. We are committed to delivering exceptional customer service and creating a positive work environment for our employees.
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