Customer Service Representative

hace 1 mes


Santa Catarina, Nuevo León, México Carrier A tiempo completo

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team in the US. As a key member of our Payroll Team, you will provide exceptional customer service to employees and Business Unit partners.

Key Responsibilities:

  • Manage payroll-related inquiries and resolve them efficiently and professionally
  • Liaise with the Payroll Team to ensure all inquiries are resolved in a satisfactory manner
  • Provide support by ensuring all enquiries are responded to in an efficient and timely manner
  • Reset payroll employee self-service passwords
  • Intake and manage payroll-related enquiries from employees and Business Unit partners

Qualifications:

  • 3+ years customer service experience in a call center setting or similar environment
  • Great command of spoken and written English
  • High School degree or equivalent
  • Basic knowledge of Payroll and experience with payroll systems
  • Excellent customer service skills and strong analytical skills
  • Strong technical aptitude and sense of urgency; strong organizational skills

Benefits:

  • Competitive salary range $50,000 - $65,000 per year, depending on experience
  • Opportunity to work with a leading company in the industry
  • Collaborative and dynamic work environment

About Carrier:

Carrier is a leading provider of innovative solutions for the transportation industry. We are committed to delivering exceptional customer service and creating a positive work environment for our employees.



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