Service Support Associate
hace 2 semanas
**About the Job**
We are seeking a Service Support Associate to join our team at Grupo Prodensa. This is a full-time position, working Monday to Friday from 7:00 am to 5:00 pm.
**Responsibilities**
The successful candidate will act as a liaison between customers and the company, providing product information, answering questions, and resolving any emerging issues with accuracy and efficiency.
The key duties include:
- Listening to customer concerns, problems, and questions;
- Positively promoting the product and company, answering questions, and addressing concerns as they arise;
- Recommending potential products to meet customer needs;
- Preparing product and customer reports by compiling data gathered during customer interactions;
- Assisting customers with their warranty, replacement, or return claim needs and informing them;
- Order processing and quoting orders;
**Requirements**
To be considered for this role, candidates must have:
- A minimum of 1-2 years of customer service experience or equivalent in another field;
- A high school certificate or equivalent;
- 100% written/100% spoken English proficiency;
- Familiarity with CRM systems and practices;
- Customer-oriented and adaptable skills.
**Work Environment**
This is a time-full job, with a regular schedule of 10 hours per day, Monday to Friday.
**Estimated Salary**
The estimated salary for this position is around $25,000-$35,000 per year, depending on qualifications and experience.
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