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Customer Service Representative
hace 1 mes
Cognizant is a leading IT services provider, and we are looking for exceptional individuals to join our team as Customer Service Representatives.
About the Role:
We offer a competitive $45,000 - $65,000 per year salary package, which includes benefits such as ongoing support and funding for training and development plans.
Job Responsibilities:
- Handle inbound calls in a timely manner to provide excellent customer service.
- Follow communication scripts and use knowledge of company products and services to go off-script when necessary.
- Identify customer needs, research issues, resolve complaints, and provide solutions.
- Maintain ownership of calls throughout the lifecycle of a caller's request.
Required Skills and Qualifications:
- Experience working in a call center or customer-support role is desirable.
- Strong active-listening and verbal-communication skills are essential.
- Ability to multitask and manage time effectively is crucial.
- Willingness to learn fast IT support is required.
- Advanced English language skills are a must.
Benefits:
- Ongoing support and funding for training and development plans.
- A highly competitive benefits and salary package.
- The opportunity to work for leading global companies.
- A commitment to respecting human rights and building a better future by helping people and the environment.
